Is anyone else experiencing problems with the "usage" tab in My Dashboard.

[dessertrich]

Viewing my data usage used to be a very useful tool until it stopped working several months ago. Hughesnet has no idea how to fix it. They only suggest clearing out cookies and or trying another browser. I have tried using Chrome, Firefox and the dreaded Windows Internet Explorer and all fail to display data usage numbers. I have tried to access from several computers that use different Windows operating systems and all fail. 

I'm sick of getting the run-around from Hughesnet. Has anyone been able to fix this problem? Does Usage work for anyone in My Dashboard?

[Gwalk900]

Works OK here. (Gen4 HT1100)

[penelop_80]

doesn't and haven't worked for me in awhile

[Amanda]

Hello!

If you have the HN9000 modem, we are aware of customers who are unable to check their data usage. A fix has already been tested and is coming very soon, however I do not have an exact date. I can update you when I know.

Thanks
Amanda

[dessertrich]

Amanda,

Yes I have the HN9000.  I'm glad to hear that there's a fix in the works. 

Will I get some sort of a notice to download something or would the fix all occur on your end?

R

[Amanda]

Hi 

The fix is going to come in a form of a website update to our Support Center/My Dashboard webpages. I will see if someone on that team can get me an ETA on the release of that.

Thanks
Amanda

[vholley77]

open your browser (any will do) and type 192.168.0.1.  works for me every time. Hope this helps

T. Holley

[John Estes Gamb]

HughesNet is continuing to tell me why my data is accumulating is because of usage I am not paying attention to ... another words I am lying my ass off. First and foremost no one has ever public ally accused me of a thing. I have requested a reconciliation of my account through the State of Vermont Consumers affairs Dep of the States Attorneys Office. I will not pay my my next bill that will b due 01 Jul 16 pending investigation of of my claim on my account. If HughesNet wants a fight, I'll give'm one.

[Amanda]

Hello John,

We've forked your comment into a new post to better assist you! Thanks - Amanda

Please reference the new conversation here: Usage concerns

[Amanda]

Hi

Just an update. We are hearing the fix for this should be arriving on July 10th. I will check in then to see if the issue has been resolved.

Thank you very much!
Amanda