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Issues with Google Apps

Liz
Moderator
Moderator

Re: Issues with Google Apps

Hi V8zspeed,

 

Thanks for posting. I sent a command to your modem so that it can try to successfully update (that's why it's been rebooting a lot). Please let me know if you notice a difference, if all is well on that front, please let me know more about what's still happening with Google apps.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

V8zspeed
New Poster

Re: Issues with Google Apps

Hi liz
We are still having intermittent issues with the google apps. I just hotspot my phone to give them access.
The modem is still locking and resetting itself several times a day. It only looks to be during the week days. Not weekends or overnight.
Usually starts about 8 or so central time.
Jesse
Liz
Moderator
Moderator

Re: Issues with Google Apps

Hi Jesse,

 

Thanks for this detailed update, I've sent this over to engineering; they're currently investigating.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

ArnoH
New Poster

Re: Issues with Google Apps

What is HN doing on this issue with Google apps? We can only rarely access Google Drive, Docs, etc. This is massive issue for kids' schooling and work. Surely there is something HN can do to address this? I have Xfinity at my other location and I have zero problems. 

maratsade
Distinguished Professor III

Re: Issues with Google Apps

They're troubleshooting and trying to fix the issues as fast as they can. They ARE addressing this.

Xfinity is terrestrial cable -- satellite is a completely different kind of internet. 

 

ArnoH wrote:

What is HN doing on this issue with Google apps? We can only rarely access Google Drive, Docs, etc. This is massive issue for kids' schooling and work. Surely there is something HN can do to address this? I have Xfinity at my other location and I have zero problems. 


 

ArnoH
New Poster

Re: Issues with Google Apps

Hi Marastrade, thanks for your response. I've seen you respond similarly to other queries on this same topic, going back 6 weeks or more. Is there any detail on what they are doing and when they will resolve the issue? It does not seem like a general satellite internet issue, as many other services work fine. This seems like a routing or gateway issue to Google and Apple services. Surely that should be sorted in short order? 

maratsade
Distinguished Professor III

Re: Issues with Google Apps

" Is there any detail on what they are doing and when they will resolve the issue?"

 

Not that I know of. They typically do not share with subscribers how they manage their network. 

 

"It does not seem like a general satellite internet issue, as many other services work fine"

 

What other services are you referring to? Viasat is the other satellite internet service and it suffers from serious issues.

 

ArnoH wrote:

Hi Marastrade, thanks for your response. I've seen you respond similarly to other queries on this same topic, going back 6 weeks or more. Is there any detail on what they are doing and when they will resolve the issue? It does not seem like a general satellite internet issue, as many other services work fine. This seems like a routing or gateway issue to Google and Apple services. Surely that should be sorted in short order? 


 

 

dk3
Sophomore

Re: Issues with Google Apps


@ArnoH wrote:

Hi Marastrade, thanks for your response. I've seen you respond similarly to other queries on this same topic, going back 6 weeks or more. Is there any detail on what they are doing and when they will resolve the issue? It does not seem like a general satellite internet issue, as many other services work fine. This seems like a routing or gateway issue to Google and Apple services. Surely that should be sorted in short order? 


Marastrade squashes every complaint with "they're working on it", but demonstrates no specific inside knowledge nor any evidence. 

Occassionally Liz responds with "send us technical details" or "I've passed your information to the engineers".

 

A transparent organization would post a blog identifying the kinds of problems that significant numbers of customers are experiencing, what measures they have taken so that users can know whether problems have been addressed, and what they are doing to deal with current problems.

MarkJFine
Associate Professor

Re: Issues with Google Apps


@dk3 wrote:

A transparent organization would post a blog identifying the kinds of problems that significant numbers of customers are experiencing, what measures they have taken so that users can know whether problems have been addressed, and what they are doing to deal with current problems.


Someone looking for a job?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
maratsade
Distinguished Professor III

Re: Issues with Google Apps

"Marastrade squashes every complaint with "they're working on it", but demonstrates no specific inside knowledge nor any evidence. "

 

Why would I have inside knowledge? 

 

"Occassionally Liz responds with "send us technical details" or "I've passed your information to the engineers".

 

And your issue with this is....?

 

"A transparent organization would post a blog identifying the kinds of problems that significant numbers of customers are experiencing, what measures they have taken so that users can know whether problems have been addressed, and what they are doing to deal with current problems."

 

Can you name other ISPs that do this?