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J7 111000123266298 P

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New Member

J7 111000123266298 P

Speeds are seriously low. Have been steadily getting slower for a few weeks.
past six tests:
11/04/2014 23:08:30
682
246
11/04/2014 23:02:42
1175
130
11/04/2014 22:59:09
1911
240
11/04/2014 22:56:50
1911
246
11/04/2014 22:33:06
999
247
11/04/2014 22:27:49
933
246
105 REPLIES 105
Alum

Re: J7 111000123266298 P

Hello Carol,

Thanks for the post and we appreciate your patience. We noticed the reply you have made on another post here on community, so we will make this one the primary.

We were able to pull up your site and currently running diagnostics. Are you having any other issues besides speeds? Any line of sight issues?

Can you run a set of 3 speeds tests for me.

I will post results from the remote diagnostics shortly. Thanks for your cooperation.

- Warren
New Member

Re: J7 111000123266298 P

The results suggest to me that HughesNet adjusted my speed for these tests you just requested. I have not had speeds like this since my system was new!
11/05/2014 13:50:57
3483
244
11/05/2014 13:48:21
3512
242
11/04/2014 23:08:30
682
246
11/04/2014 23:02:42
1175
130
11/04/2014 22:59:09
1911
240
11/04/2014 22:56:50
1911
246
11/04/2014 22:33:06
999
247
11/04/2014 22:27:49
933
246
Assistant Professor

Re: J7 111000123266298 P

The upload is still pretty bad Carol.
New Member
New Member

Re: J7 111000123266298 P

This is NOT typical download! When I attach an email to a person with a 2Mb file in it it usually takes about 5 to 10 minutes for the attachment to load. I don't know what you guys did today but this is NOT typical upload speeds.
New Member

Re: J7 111000123266298 P

or download speeds.
Alum

Re: J7 111000123266298 P

Carol,

Thanks for the reply.

Can you also run the Hughesnet performance test?
Here is the link: http://consumer.performancetests.hughesnet.com/

You can post your results here.
We appreciate your patience and cooperation.

- Warren
New Member

Re: J7 111000123266298 P

Hmmm... I can get Wild Blue for less than I'm paying for Hughes, with 5Gb more data per month and speeds of 12Mbs down and 3 Mbs up. Wonder why I've been with Hughes for 13+ years?
New Member

Re: J7 111000123266298 P

Do you mean web responsiveness?