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[Carol Hoffman S]

Hi Warren and thank you.
I hope this helps because I'm not up during the day. I am not unhappy with my usual speeds but the speeds lately are not usual, and as you can see they bounce around a lot. I don't watch videos except the occasional youtube video and I won't watch any that go over 3 minutes because they take forever. I use email, a few forums, some graphics websites (where I automatically know to be patient) and amazon for books. I don't require a lot but I do require that the images actually load .
I appreciate what you're trying to do to help me! Thanks!

[BirdDog]

Carol, your Web Response tests really aren't very good but hopefully if they put you on a different gateway that will improve also. Just getting switched to a different one is a big step.

[Carol Hoffman S]

I'm trying to be patient here but I've yet to see the results of the diagnostics Warren promised me 4 days ago. I'm still bouncing around between being acceptable and being in a race with a snail. If it's high traffic in my region just say so, as long as it's the truth. If you don't know what's wrong just say that too, as long as it's the truth. I'm not hard to work with and I think I'm being very reasonable. If there's something I can do on my end to help just let me know. Either way I'd still like to see the diagnostics you said you were going to run.

[Warren]

Carol,

Thanks for your patience. Sorry for the misunderstanding of the diagnostics. We run remote diagnostics regularly and post back if everything checks out OK.

You are correct, as we inquired to have your gateway changed on Friday, which in fact congestion was believed to be the result of your poor web responses and speeds during the night.

Your results from the diagnostics checked out OK as far as your equipment and signal. Can you run a set of current speed tests and Web response test for us to verify?

Again, we appreciate your cooperation and look forward to hearing back from you.

- Warren

[Carol Hoffman S]

[Carol Hoffman S]

[Carol Hoffman S]

Thank you Warren. Speeds aren't too bad right now. I'll try to do this again in the middle of the night for comparison.

[Carol Hoffman S]

Evening tests... there's only four speed tests because I got tired of waiting for them. I don't think changing gateways helped.

[jdepetro2]

Your speed right now is almost double what I am getting. If it stays there great, if not, welcome to the club

[Carol Hoffman S]

Are you FAP'ed? I think in 13+ years I've been fap'ed four times. The first time it happened I had no clue why I was crawling : ).