The tech called today to confirm for tomorrow. What is he supposed to be doing anyway? The dish hasn't moved so I don't see what line of sight issue could be a problem. I'm rural with no neighbors so definitely not any new construction. If it were a tree I'd think that the problem would have been worse when the leaves were on the trees. I really don't see the point since I'm not upgrading and I'm not paying for new equipment! I already told you my budget allows for exactly what I'm paying right now.
We appreciate your patience and thanks for the reply. We perform a thorough remote diagnostics to determine if a dispatch is needed, which helps the troubleshooting process and identify the whereabouts of the problem.
Keep in mind that your speeds will most likely be slower during the peak congestion times, but this will give us a look of what your current speeds are during the day and night. Thanks again for your cooperation.
I tried to run the tests last night but I had no internet connection. I've tried 3 times during the course of today to get in here... but I've had more "page timed out" errors on numerous sites today, including this one, than in the past 6 months combined! The sky is clear and the tech confirmed we have NO line of sight issue. I'm done here. I'll deal with what I have until it doesn't work any more.
Carol - you've been more than patient in this troubleshooting and the onsite tech has done all our required checks. Still your performance specs are of concern. Your case is going to our network engineers. We'll figure this out. As another option, I realize you don't want to upgrade however, we can extend a very compelling offer to upgrade. Your choice, we'll support your service either way.