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J7 111000123266298 P

New Member

Re: J7 111000123266298 P

I have a question I hope someone can answer...
How can the download and upload speeds be pretty good but pages time out or fail to fully load? Is there something on my end that could be causing this? This page comes up as text on the left side of my screen until I refresh a couple times.

3443 download
245   upload
Assistant Professor

Re: J7 111000123266298 P

Carol, the problem could be with your modem but could also be further up the line. Possibly even with DNS routing.
Does it act the same when you disable TurboPage?

Here is the link on how to do it:  https://community.myhughesnet.com/hughesnet/topics/how_do_i_disable_my_turbo_page_turbopage
New Member

Re: J7 111000123266298 P

I'll disable turbo page and get back to you. The modem is 2 days old though, so while it ~could be~ it's unlikely. Thanks Smiley Happy
New Member

Re: J7 111000123266298 P

Gen4 installed today and as the tests show it's like going from a Model T to a Maserati! at least as far as I'm concerned. I love the speed! My only complaint now is that I was on the equivalent of the Power Pro plan, and Ellen said that my monthly bill would remain the same BUT, and it's a HUGE but, IF I'm paying what I was paying before why am I on the "Connect" plan? I'm paying over $90 per month right now and the connect plan only costs $49.99 per month! I should be on the Power Pro plan. I've lost data allowance compared with what I had, all of my paid for Token allowance is gone (I had over 600Mb available to use) and it's costing me way more than the Connect plan costs! I'm waiting to hear from Ellen on Monday to rectify this situation.

Associate Professor

Re: J7 111000123266298 P

New Member

Re: J7 111000123266298 P

Assistant Professor

Re: J7 111000123266298 P

Do you still have the 9000 modem or a newer 1000/1100?
New Member

Re: J7 111000123266298 P

HT1100
Assistant Professor

Re: J7 111000123266298 P

Bump this first thing Monday. They will straighten it out I'm sure. Unless you want the frustration of calling.
New Member

Re: J7 111000123266298 P

So I'm not crazy? There is something wrong between what I'm paying and what I'm getting?