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July 2021Speeds routinely ONLY 2-5 MBPS

McKraftywino
New Poster

Re: July 2021Speeds routinely ONLY 2-5 MBPS

i re-wrote since this dissapeared and they have no delete function

see below

McKraftywino
New Poster

Re: July 2021Speeds routinely ONLY 2-5 MBPS

So i make 'ludicrous claims'

please enumerate them?

you obviously are a 'hammer looking for a nail' (see NY Time Op-ed on scoial media from a week or so ago...great piece!)

HERE'S MY LUDICROUS PROBLEM...

WHY is the burden of proof on speed issues PUT ON the client?

Why can't clients simply ask hughesnet investigate it? (if they automated the raw testing it would be simple)

Through the app or website the cleint gives them the SITE ID/DSS/etc

and then they could easily run tests and report back to the cleint what raw speeds they are able to send/recieve to/from my site?

 

instead of 'ludicrous' instructions wherein one has to

"read those testing instructions thoroughly. If the tests aren't run as instructed the results will be of no use to the reps, and you'll end up having to run them again"

 

WHY?

why not have the tests run by hughesnet by request and if my speed has no issue, then it is in the wiring or the wifi or something else

instead the burden is places on thousands of cleints instead of a simple link added to the website or application that submists a test request and an automated test is run to determine the raw speed that is achieved at the SITE ID and GPS location for the SITE?

 

is that too much too ask?

 

McKraftywino
New Poster

Re: July 2021Speeds routinely ONLY 2-5 MBPS

on additional MAJOR issue

email is sketchy at the site

and internet is sketchy

that is how slow it is

useless

so to even follow instructions and do all the stupid things i have to print them elsewhere and then what?

see the issue?

 

HUGHESNET ALLOW FOLKS TO REPORT SPEED ISSUES AND INVESTIGATE

CREATE AN AUTOMATIC TEST THAT DETERMINES THE SPEED AND IF SLOW, HUGHESNET SCHEDULE TO FIX IT

IF NOT SLOW, REPORT THE SPEED TO THE CLIENT AND THEY CAN DETEMINE WHATS CAUSING THE SLOWDOWN FROM THE RECEIVER/SATELLITE TO THE HOUSE/WIFI/TV

maratsade
Distinguished Professor IV

Re: July 2021Speeds routinely ONLY 2-5 MBPS

"why not have the tests run by hughesnet by request and if my speed has no issue, then it is in the wiring or the wifi or something else"

 

The tests they can run show the speed delivered from the satellite. The tests you run show the speed on your side of the equation.  They can't run tests from your computer; you have to run them.

GabeU
Distinguished Professor IV

Re: July 2021Speeds routinely ONLY 2-5 MBPS


@McKraftywino wrote:

WHY is the burden of proof on speed issues PUT ON the client? 


Because the problem is with YOUR service, at YOUR location.  

 

Whether you get help is up to you.  The choice is yours.  

 

I can just imagine what it would be like if I took my car to the mechanic for an issue, he asked me to demonstrate the issue in order to start the troubleshooting process, and I decided to go off on him with various insults and accusations.  I'm sure that would go well.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
McKraftywino
New Poster

Re: July 2021Speeds routinely ONLY 2-5 MBPS

again you say 'various insults and accuesations'

once again you're a hammer lookign for a nail

 

so lets get this straight...

 

at my other location i have at&t fiber

when i have a speed issue i use the chat function on their website, they run tests

and in the instance with the problem they sent out a tech

in another instance they made changes at the controller

in neither instance was i told to stand on my head and redo separate speed tests (as if the client must be wrong to be saying there is a speed issue?!!)

so there are solutions which hughesnet could implement

but they don't

 

but carry on with the 'stupid pet tricks' and then no doubt i'll have to call them and be on the phone for hours

no doubt

i had them before

cancelled them

its been years

thought theyd clean up their act

but no

same slow show

 

GabeU
Distinguished Professor IV

Re: July 2021Speeds routinely ONLY 2-5 MBPS


@McKraftywino wrote:

and then no doubt i'll have to call them and be on the phone for hours


And you can call 866-347-3292 if you'd rather use that method of receiving help for your speed issues.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
McKraftywino
New Poster

Re: July 2021Speeds routinely ONLY 2-5 MBPS

did the stupid pet tricks

and did discover one item for wifi: DO NOT USE 5G!!

the modem from hughesnet comes with 5G and that does not work (1-2 Mbps MAX)

whereas 4G jumps around bt can get up to 20-30

had some login issues with TestMy.net

so had to reset things and then it wouldn't let me back in

so two separate tests but same parameters and they demonstrate the wild variations in speeds

All tests done per your list particulalry with wifi OFF/disconnected

The first link on Saturday things went fine however large fluctuations during testing

Then on Sunday at 6 PM demonstrated the normal response

I expect more crowding the bandwidth and so the performance goes down, down, down

zip code is 27614

saw myspeed.net has ability to compare by zip and by provider

how do these compare for my zip?

any explanation?

https://testmy.net/quickstats/mckraftywino 

https://testmy.net/quickstats/mckraftywinowtf 

maratsade
Distinguished Professor IV

Re: July 2021Speeds routinely ONLY 2-5 MBPS

Do you have HughesNet Gen 4 or Gen 5?

McKraftywino
New Poster

Re: July 2021Speeds routinely ONLY 2-5 MBPS

Gen 5

latest/greatest