I just had a great chat with agent "Lulu Carette." I hope you can convey to the supervisors that this agent did a terrific job, was very thorough and also polite.
ETA: when initiating a chat, some data is gathered regarding configuration -- I wanted to let you know that there are no options for Windows 10 and the newest modem.
Hello! That is great, we'll pass on the praise. The customer service team is aware of the outdated options on the chat - we'll soon have updates to the chat system so stay tuned