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Lack of internet

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Lack of internet

I have been with Hughes for 2 months. I have not had internet since the 4th. Anyone else had this problem? They said it was because satellite in Texas or Illinois problem.
5 REPLIES 5
Distinguished Professor III

Re: Lack of internet

@Joyceaingram 

 

If you haven't tried already, try power cycling your modem.  To do so...

 

1.  Disconnect or turn your actively connected (to HughesNet) devices off.  

2.  Unplug the HughesNet modem from either the wall outlet or the power brick (DO NOT disconnect the power cable from the back of the modem).  

3.  After at least a minute, plug the modem back in.

4.  After at least five minutes, turn a device back on and try accessing the internet.  The best device to use for this is one that's connected to the HughesNet modem via LAN cable, like a desktop computer.

 

If after this you still can't access the net, when you connect to this page, again preferably using a LAN cable connected device, what do you see listed for the State Code in the "System Summary" Box at the top, and the Satellite Receive Signal Strength in the "Wan Info" box on the lower left?


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Distinguished Professor III

Re: Lack of internet

@Joyceaingram 

 

I don't know if this has anything to do with the issue you're experiencing, but I just read a Facebook reply from a rep that was posted yesterday (Friday) in response to someone who was having an issue, and in that reply they mentioned a problem with the dish at the person's gateway, and that the issue is being worked on.  They didn't mention what gateway they're on, so I don't know the location, so I can't say for sure that it's the same as the locations you mentioned (TX or IL).  The person intimated that it had been a few days that it had been out.  Again, I don't know if this has anything to do with your issue, but I thought I would mention it, just in case.  

 

Hopefully you're back up, but if not, and if it's not up by Monday, I'm sure a rep will be replying by then to help you.  The reps are on here M-F from approximately 9AM to 5PM EST.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Lack of internet

Good morning Joyce,

 

I'm glad you found the community, thank you for posting. Please follow the steps below to restore your internet connectivity. Please post back and confirm you're back online after following these steps so I can apply the appropriate credit to your account.

  1. From your internet browser, visit your System Control Center (SCC) at http://www.systemcontrolcenter.com
  2. Click the Advanced Pages icon.
    User-added image
  3. On the left, click Installation.
    User-added image
  4. Click Install.
    User-added image
  5. Click the Re-register button.

    User-added image

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Moderator
Moderator

Re: Lack of internet

Good morning Joyce,

 

I checked on your site and I see you called in, and the agent noted that the re-registration somehow failed. I'm sending you a free tech to restore your internet connection. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jul 10, 2019 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Moderator
Moderator

Re: Lack of internet

Good morning Joyce,

 

Just checking in on your site; I see you're back online without even needing the tech visit! If you have any other concerns, dont hesitate to drop by the community again. Have a good weekend!

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->