What did they lie about? HIGH SPEED INTERNET!!!
25MB DWN LOAD:
I will do 4 MB upload, if my wifi stops disconnecting!
High Speed internet is defined by the Federal Communications Commission as 25 megabits per second or faster.
(Strange, the acronym for Federal Communication Commission is censored on this board. Go fig.)
This article is from 2015, so it may have changed since then.
Your upload speed is pretty good. If the wifi stops disconnecting as you say. That is a tech support problem, not a lie by HughesNet.
As far as speeds go, HughesNet is pretty upfront about those.
Right on their Plans and Pricing page it says "**The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps"
It's at the bottom of the page.
So I understand your frustation. Your having connection problems with your modem/wifi. Talk to tech support...if any of them can stop reading the script they have and give you actual help.
But HughesNet hasn't lied to you about anything.
Yeah, but their commercial and the sales ppl are very misleading. The one thing I did notice is that my service worked excellent for the first month, played my game np. After first month, it took a massive **bleep** on me and hasn't worked right since
Yeah, I've heard horror stories about their sales people. It's like they don't even understand the product they are selling.
If you talked to a sales person at HughesNet, it seems those calls are recorded, so someone can review it and make sure you were not told a blatent lie.
Keep calling tech support. Don't let them off the hook. Tell them you want to talk to a supervisor, and log your calls and what happened.
This may be a a 2nd post as my HN wifi keeps disconnecting, but - I just ordered a Wilson 4G Verizon signal booster and I've got directions on locating a tower and building a Yagi antenna. If it works, later HN!
I live 2 miles from a tower, but I live in a valley and can't get any signal.
Anyway, the mobile plans all are terrible, so it would not be much of a choice anyway.