Late night/early morning speeds have plummeted...

[GabeU]

Is there any maintenance or anything like that going on with my Gateway (ES19, Roseburg OR(9)) or Beam (051) as of recent?   My late night speeds over the last couple of nights have plummeted, and during a time when they should be going up, not down.  Normally my speeds late at night are in the 30Mbps and 40Mbps range, and right now they're not even hitting 2Mbps, with one hitting only 572Kbps.  Earlier this evening a test around 9PM EST showed a speed of a test showed 27.54Mbps, which is about normal for me for that time of night.

I don't have a whole lot of tests in at this point for this issue, but you can already see how bad they are compared to what they normally are.  On early Saturday morning (3:00AM EST) I downloaded a 2.6GB Ubuntu file, and the speed was great.  Less than 48 hours later it's this.  🙁

https://testmy.net/quickstats/Gabe1972

I'll try to get a few more tests in tonight and then some during the day tomorrow.

I'll leave my modem plugged in so that you can look at my system if you need to.  I also ran a couple of tests at HughesNet, which matched what I'm seeing on testmy.net.   

Thanks.  

P.S.  Though I don't know that this has anything to do with it, I did have a modem software upgrade occur on Friday, though the Ubuntu ISO download happened AFTER that software update, about ten or eleven hours later, and the speed during that download was normal.  

Edit:  I forgot to mention that the tests have been run with a LAN cable connected desktop computer and with the WiFi in the modem disabled.

[Liz]

Gotcha. Thanks Gabe! I'm double-checking with the engineers if they have any traffic rules for these kinds of downloads. I'll keep you updated with anything I can share.

-Liz

[cybercycle1]

I don't mean to highjack the thread, but wanted to let you (both Gabe and Liz) know that I have been experiencing the same issues relative to those issues presented by Gabe.  I am using a current MacBook Pro running macOS 10.14.6.  Because Apple has a different speed threshold for downloading from their servers, downloads will most often stop before finishing as the HughesNet speeds reduce.

Anyway....I just wanted to let you know that Mac users are having the same impacts.  I will post a separate concern after running speed test.

Again...I apologize for the intrusion on your thread.   

[MarkJFine]

That Apple thing is actually a separate issue that is not time dependent. It also seems to be focused on a few routes which happen to include Apple and Microsoft - though the Microsoft route appears to have been aleviated today. Can't remember what gateway you're on (I'm on San Diego), but what you're talking about is making getting an iPad updated to iPadOS 14.3 almost impossible. Not even going to try updating Xcode (6GB) on my MBP until I know it won't take 24hrs to find out it failed.

[cybercycle1]

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@MarkJFine wrote:

That Apple thing is actually a separate issue that is not time dependent. It also seems to be focused on a few routes which happen to include Apple and Microsoft - though the Microsoft route appears to have been aleviated today. Can't remember what gateway you're on (I'm on San Diego), but what you're talking about is making getting an iPad updated to iPadOS 14.3 almost impossible. Not even going to try updating Xcode (6GB) on my MBP until I know it won't take 24hrs to find out it failed.

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I'm on Gateway 12 and agree that downloading Apple updates is nearly impossible lately....especially iOS updates.

[MarkJFine]

Thing is, everything to Apple is affected. That includes News, Messages, Stocks, anything that uses iCloud...

[cybercycle1]

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@MarkJFine wrote:

Thing is, everything to Apple is affected. That includes News, Messages, Stocks, anything that uses iCloud...

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Agree with your assessment.  I stopped using iCloud long ago except for those times I need to update profile info.  My son worked for Apple at Cupertino and advised that iCloud didn't play "nice" with satellite ISP's and it is generally unreliable for backups. I use Time Machine for my macOS machines and iTunes for my iPhone backups.

[GabeU]

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@cybercycle1 wrote:

I don't mean to highjack the thread, but wanted to let you (both Gabe and Liz) know that I have been experiencing the same issues relative to those issues presented by Gabe. 

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Are you referring to the main issue of the 11PM speed drop, the file download speed discrepancy, or both? 

If the 11PM speed drop, please do get a few speed tests in straddling the 11PM hour, or whichever hour it's hitting for you, if you're able, to show them that it's happening to another person.  It hits right at 11PM Eastern for me, and goes from 40Mbps or so to 1Mbps or less in the span of two or three minutes, and nearly every night, though sometimes it's not quite as bad as of late.

[cybercycle1]

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@GabeU wrote:

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@cybercycle1 wrote:

I don't mean to highjack the thread, but wanted to let you (both Gabe and Liz) know that I have been experiencing the same issues relative to those issues presented by Gabe. 

---

Are you referring to the main issue of the 11PM speed drop, the file download speed discrepancy, or both? 

If the 11PM speed drop, please do get a few speed tests in straddling the 11PM hour, or whichever hour it's hitting for you, if you're able, to show them that it's happening to another person.  It hits right at 11PM Eastern for me, and goes from 40Mbps or so to 1Mbps or less in the span of two or three minutes, and nearly every night, though sometimes it's not quite as bad as of late.

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I'm referring to both.  I will be happy to run a speed test at 10 p.m. Central and probably after 2 a.m. as I am experiencing the "wall" for iOS updates between 2 a.m. and 6 a.m.  I'll post the results tomorrow. 

[cybercycle1]

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@cybercycle1 wrote:

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@GabeU wrote:

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@cybercycle1 wrote:

I don't mean to highjack the thread, but wanted to let you (both Gabe and Liz) know that I have been experiencing the same issues relative to those issues presented by Gabe. 

---

Are you referring to the main issue of the 11PM speed drop, the file download speed discrepancy, or both? 

If the 11PM speed drop, please do get a few speed tests in straddling the 11PM hour, or whichever hour it's hitting for you, if you're able, to show them that it's happening to another person.  It hits right at 11PM Eastern for me, and goes from 40Mbps or so to 1Mbps or less in the span of two or three minutes, and nearly every night, though sometimes it's not quite as bad as of late.

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I'm referring to both.  I will be happy to run a speed test at 10 p.m. Central and probably after 2 a.m. as I am experiencing the "wall" for iOS updates between 2 a.m. and 6 a.m.  I'll post the results tomorrow. 

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At 9:55 p.m. the connection dropped completely and had to run WiFi connection to make this post. TestMyNet could not reconnect, so a speed test was not possible.  Waiting to see if/when a connection re-establishes, but won't stay up too long to check it.

EDIT:  At 10:09 the connection was re-established and I ran a speed test which registered 42.88 Mbps.  I'll try another test if I can wake up between 2:00 a.m. and 6:00 a.m. Sunday morning.

[GabeU]

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@cybercycle1 wrote:

EDIT:  At 10:09 the connection was re-established and I ran a speed test which registered 42.88 Mbps.  I'll try another test if I can wake up between 2:00 a.m. and 6:00 a.m. Sunday morning.

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Though the loss of connection certainly isn't good, that you were getting that speed not long after 10PM CST is pretty good.  I do occasionally see testmy lose connection too.  I don't know why it happens.  It doesn't really make any sense, as at the same time I can still use the net.  It's like testmy is seeing something it doesn't like, so it boots the connection.  That's just a guess.  

I meant to check mine again tonight, but to be honest, I've gotten so "used" to the slowdown that I now often forget to do so.  I just ran a test (11:48PM EST) and it came out at 6.6Mbps.  Tomorrow night I'm going to try to remember to run three right around 11PM EST.  I'm going to try to do one at two or three minutes before, one right at and then one two or three minutes after.  A few earlier in the evening too, probably, just for the sake of info.  

Normally it's not too bad because the speed is still good enough for most of the things I do, which is pretty much just browsing related, but when I really need the speed and it plummets, it's awful.  🙁

Hopefully they'll get this figured out soon.

Edit:  12:14AM EST.  9.3Mbps.  That's a little better.  

[cybercycle1]

Moving forward from my previous posts and as promised, I ran tests around the 2 a.m. timeframe, but the tests would not complete. I got the initial download "burst" and then the download attempts would stop.  They would usually stop anywhere between 25% to 55% before stopping.  I was finally able to run tests starting at 2:28 a.m. and another at 2:36 a.m. before heading back to bed. Speeds had degraded significantly.  My last test was at 7 a.m. today with further degradation of speed.  Essentially, downloads are impossible to accomplish, especially those where I need the Apple download server.  Note, all tests were run while connected directly to the HN router (I'm on Gen 5) and with strong signal strength....WiFi was turned off.  I now have run tests for 22 hrs. where my tests can be found here: 

https://testmy.net/quickstats/cybercycle1

I am also including a spreadsheet pic of the tests completed.

[Liz]

Of course! Sending tokens your way.

-Liz

[GabeU]

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@Liz wrote:

Of course! Sending tokens your way.

-Liz

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Got em.  Thank you!  🙂

[grizzle]

I am running into the same issue. Last week, as an example, I downloaded a game on Steam @ 30Mbps. Tonight I am trying to download a game and getting 109Kbps. This slowdown is happening on all computers and devices on my network, whether wireless or LAN, and whether through my router or when plugged directly into the HughesNet modem via ethernet. I have reset the modem many times, reset the router, rebooted all devices, etc., etc. I am not running through a VPN. I am on the most expensive Business plan but was 10% away from hitting the max. So, thinking they might be throttling my speeds because I was nearing my max, I downgraded my plan, and then re-upgraded my plan, which resets my plan, and I am back at 250GB allowance. After all of the above, I still get the same slow-drip speeds. I have had email and browsing time out, and many times cannot do the most basic functions that require internet. It took close to 5 minutes (I timed it) to get to the HughesNet Community forums.

[grizzle]

In fact, my download speeds just dropped to 4.68Kbps. I literally would have better than a 10% increase in speed if I was dialed in on a 56K modem.

[GabeU]

@grizzle 

Unfortunately, this support community is only for Residential subscribers.  The HughesNet reps here won't be able to help you.  

To get help, you should call 800-347-3272 for Business support.

[grizzle]

GabeU, I do not need your direction. I will post whereever I please, and interact with any HughesNet customer I like, especially while I've been sitting on hold with Business Support, and do not need your permission.

[GabeU]

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@grizzle wrote:
GabeU, I do not need your direction. I will post whereever I please, and interact with any HughesNet customer I like, especially while I've been sitting on hold with Business Support, and do not need your permission.

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First off, I was simply telling you how you can get the help you need.  Secondly, I didn't make any remark about you commenting on this thread, nor did I tell you where you could post.  

That attitude toward me was undeserved.

With this said, being that your issue appears to have nothing to do with the issue for which I am trying to get help, I'd appreciate it if you showed me the courtesy of posting elsewhere about yours in order to keep this thread from going off in an unrelated and unnecessary direction.  This thread concerns an immediate slowdown that happens at a specific time every night.