Latency and Teamspeak II

[lighthope1]

Just for giggles do a gateway test from the modems SSC

Huh?  You'll have to walk me through that.

then ping google.

That I did.  Here are two ping tests for Google.

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=870ms TTL=47
Reply from 8.8.8.8: bytes=32 time=924ms TTL=47
Reply from 8.8.8.8: bytes=32 time=999ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1275ms TTL=47

Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 870ms, Maximum = 1275ms, Average = 1017ms

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=619ms TTL=47
Reply from 8.8.8.8: bytes=32 time=976ms TTL=47
Reply from 8.8.8.8: bytes=32 time=2111ms TTL=47
Reply from 8.8.8.8: bytes=32 time=925ms TTL=47

Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 619ms, Maximum = 2111ms, Average = 1157ms

Highest result was 2111 ms.

[lighthope1]

Oh, I found the gateway test.

Tue Dec 20 01:45:47 2016
Packet Loss: 0.00% Average Delay: 1087.00 ms Minimum Delay: 550.00 ms Maximum Delay: 2320.00 ms IP Gateway: RAP43HNSIGW72C001Adv

2320 ms delay.

[GabeU]

Wow.  That's quite a delay.

[lighthope1]

I just ran it again.

Tue Dec 20 02:10:55 2016
Packet Loss: 0.00% Average Delay: 1278.00 ms Minimum Delay: 940.00 ms Maximum Delay: 1920.00 ms IP Gateway: RAP43HNSIGW72C001Adv

[lighthope1]

Here are the primetime traceroutes

Tracing route to 67.14.122.6 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     1 ms    <1 ms    <1 ms  100.107.182.9
  3   626 ms  1346 ms  1419 ms  72.171.194.52
  4   901 ms  1401 ms  1299 ms  72.171.196.58
  5   688 ms   615 ms  1465 ms  198.233.75.217
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8  1756 ms   778 ms   730 ms  67.14.122.6

Trace complete.

Tracing route to 67.14.122.6 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     1 ms    <1 ms    <1 ms  100.107.182.9
  3  2097 ms   627 ms  1099 ms  72.171.194.52
  4  1412 ms  1247 ms  1291 ms  72.171.196.58
  5  1864 ms  1597 ms  1250 ms  198.233.75.217
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8  1054 ms  1342 ms  1346 ms  67.14.122.6

Trace complete.

[Chris11]

Hi Lighthope,

We haven't forgot about you. Our engineers and all of our NOC has been busy more than usual this season. So, it's been hard to get consistent feedback. Especially with the new Satellite launch as well. For any inconvenience, I will be adding a service credit to your account. I should have something for you some time this week. An update hopefully. I'll get back to you once I do have more info.

Thanks,
Chris

[lighthope1]

I know it's Christmas, but here is my Gateway test for today:

Packet Loss:
0.00% Average Delay: 2312.00 ms
Minimum Delay: 560.00 ms
Maximum Delay: 3890.00 ms
IP Gateway: RAP43HNSIGW72B002Adv

Outrageous, huh?

Web response test:

Server Selected: Chicago
Ping Time: 6610 ms
Download Time 2.4 seconds

Speed test:

Server Selected: Chicago
Ping Time: 3854 ms
Download: 28.22
Upload: 0.05

Upload seems a bit slow, doesn't it?

[Chris11]

Hi Lighthope,

Unfortunately no new info to share. Although I will press on.

- Chris

[lighthope1]

I reported this problem more than three months ago (two months for this thread alone) and still nothing?

Glad to see my problem is such a high priority for Hughesnet.

As noted above, there is an issue with the Gateway as there is very high latency to it.

I'd report this to the BBB, but they are useless and you're a monopoly in my area, so I guess I just have to suck it up and live with it.  Too bad for me, huh?  Where else am I going to go?

[lighthope1]

Another two Gateway tests

Packet Loss: 30.00%
Average Delay: 6231.43 ms
Minimum Delay: 5020.00 ms
Maximum Delay: 6600.00 ms IP

Gateway: RAP43HNSIGW72C001Adv

Packet Loss: 0.00%
Average Delay: 4249.00 ms
Minimum Delay: 2880.00 ms
Maximum Delay: 5910.00 ms
IP Gateway: RAP43HNSIGW72C001Adv

The packet loss above seems an anomaly.  But SIX SECOND DELAY getting to the gateway