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Latency issues Gen 4 Sat

Junior

Re: Latency issues Gen 4 Sat

You won't even acknowledge if you seen my post that I spent so much time on, taking screenshots and explaining each picture and what they were, because your message board deleted it and said it had to be approved before it would reappear.. It had information that you asked for prior to running the 3 tests when the internet hung up on me

Junior

Re: Latency issues Gen 4 Sat

Listen, I'm sorry I lost my cool.. It's just really frustrating to be told it is working as it should be, escpecially yesterday by some guy You sent, who did not do as instructed and had to ask me if he was informative when I lost my cool on him  and told him to leave just as he was fixing to leave the house too after deciding after the speed tests nothing was wrong.  I appologize again, trying to be civil and move on from that hiccup..

So I woke up yesterday being told it was working good as expected, wake up today to hear the same thing again.  When I can tell something is wrong.   Here are provided more screenshots of it "hanging up" on me, and not loading emails.  And a picture from my mothers phone of her Facebook ( I instructed her to take a screenshot of everything, lastnight.) This will just be 1 screenshot so far from her.  But it happens all the time for her as well she said since we started noticing a problem with our internet.  And the fact that she couldn't e-mail her Liver Transplant coordinator in time before the doctor stepped out of the office early ( I guess because of Christmas? would make sense)emailnotloading.pngMy computer, just after reading my hughesnet is working better than expected for Gen4, couldn't even get this e-mail to loadmomPhoneOut.jpgMom's FB, may not be the best screenshot of proof as Facebook a little funny, but expect more screenshots I told her to take pictures of EVERYTHING failing while connected to Hughesnet. Unfortunately she's on AT&T that does not work here, so she doesn't have the option to turn Wi-Fi off and just use good cellular data Like I can since I own a Verizon that has full service

Junior

Re: Latency issues Gen 4 Sat

This just in, mom gave me a little extra info.  When the Hughes Tech called yesterday morning, he couldn't even hear her speak for the Hughesnet Phone cutting in and out also (Hey, just like my Teamspeak does, who would of thought), now why that didn't throw a red flag at the Tech I don't know.  If the satellites latency is too high to even use your phone, what gives?  Now she is trying to order grandma flowers and she wasn't able to, and they could not hear her when she tried to call off of Hughesnet phone.

 

hughesnetvsVerizon.pngHere is a small comparison between my Verizon Mobile Hotspot and Hughesnet. 2 Computers, and laptop plugged directly into Hughesnet modem and actually getting higher Latency spike than I was connected via Wi-FiMomNetProbs.pngMom wanted me to throw this bit of information at you for what it is worth. Hughesnet phone obviously having problems as well (I never use the phone so is why I had no idea till now) I just knew that calling yourself on the Hughesnet Phone would allow the latency to go back to normal zone in what we are used to, and even helped the downloading speed of websites and such

hughesdropping.pngAfter posting, get disconnected and it isn't wanting to come back

 

Junior

Re: Latency issues Gen 4 Sat

I would honestly feel better if you tech had done as you instructed.  We have been through bad weather, wind and hail (Had some shingles of the roof blow off, opposite side from where Hughesnet dish is sitting on roof.  We even went through Hurricane Harvey.. Considering all this, however though it still did not start messing up untill around a month ago and I do not recall any foul weather inbetween those times to cause it to go where it is now.. But with all that said, is my dish even in line? It's hard to know since Tech didn't even give it a look.. Had he done that, it would make me feel a little bit better, as in we're getting somewhere.

The download speeds appear great. I agree. But please explain the extreme latency.  It is that where the service is truly lost. It's an unstable speed

Junior

Re: Latency issues Gen 4 Sat

Please consider taking another look. I done 3 speed tests and suprisingly managed to catch 12/24/18 at 2:07 where the internet just totally stopped for several minutes before actually finishing.  That's what I seem to be getting all the time, it's just when it comes to doing speedtests I always catch it at the wrong time.  I will continue to do more 12mb speedtests and will add them to results as time goes on.

https://testmy.net/quickstats/Brant%20Jager

Ty
Merry Christmas

Moderator
Moderator

Re: Latency issues Gen 4 Sat

Hi BJager,

 

Thanks for the information and additional speed tests. I'm running new diagnostics on your site now to have a check.

 

Thanks,
Liz

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Junior

Re: Latency issues Gen 4 Sat

TY.  I have spoke with a friend, who seems to think my problem is in the uplink..That I have a good downlink and a bad uplink, is this a possibility? Since using the cordless Hughesphone seems to establishes a better connection to the satellite. Not sure if it is, they are only trying to help because they have been there seeing me frustrated trying to talk to them on Teamspeak lol.

Is there a certain upload speed test I need to try to do as well?

Moderator
Moderator

Re: Latency issues Gen 4 Sat

Hi BJager,

 

After digging into the modem's recent state code history, I did see codes relating to transmission errors. I want to get your radio replaced, so I've dispatched a tech to do that.  Your dispatch is currently scheduled for our earliest available slot: Friday, Dec 29, 2017 between 11:00 AM - 2:00 PM . Call us at 866.347.3292 and reference case #108442035 if you need to reschedule.

 

Please let us know how the site visit goes.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Junior

Re: Latency issues Gen 4 Sat

Sad to report, that nobody showed up today, nor called to ask for directions if lost as some techs will do, or to make sure they got the right place. Set here waiting, it is now 5:24pm, pretty sure nobody is showing up by now.   And today would have been the most perfect day for a tech to come check out what the internet is doing, I just had to connect to my Verizon mobile hotspot to even reach the page... All day I have tried to refresh this community.hughesnet.com post and it would never load. Always timed out..  testmy.net would load up, but as soon as you click download test and select the size, it would time out every single time.  Today has been far the worst day in service if it is even comparable to the already terrible service. Everything times out every time you try to load up something.  Here are some screenshotshughesnetcommunity time out.pngThis here community post page timing out after countless refreshes.testmynet.pngThe only part of testmy.net that wouldn't load, the speedtest section...hughesmodemtimeout.pngEven timing out trying to connect to the hughesnet modem!!!

Junior

Re: Latency issues Gen 4 Sat

Hello? Still waiting on a reply on as to why the Tech no called no show when you said he would had been here on the 29th of December 2017.  And today it seems internet does not work at all, at all.. All lights on modem are blue, but every device in the house says wifi is not working, even the computer thats plugged directly in.  Can't say for sure when that happened as I went to bed and it was working (barely, like it has been for 2 months now).  Please don't forget about me. Can't help but feel like you told me that Thursday that the next day a tech will be here, because that was our refresh date and start of a new month for you to get our money!  We shouldn't have to pay for service that is not any good! For over 2 months now!