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Limited connectivity to the gateway

hooterville
Junior

Limited connectivity to the gateway

I have had slower than usual speeds for the last few days so I did a connectivity test and it says that I have limited connectivity to the gateway.  Here are the results for the test.

Is there a way to fix this and get my normal spped back?  I have already tried rebooting the modem.


IP Gateway FLG21HNSIGW0207Adv
Packet Loss 10%
Average Delay 677 ms
Minimum Delay 600 ms
Maximum Delay 930ms

19 REPLIES 19
maratsade
Distinguished Professor IV

Re: Limited connectivity to the gateway

May want to run some speed tests at https://testmy.net/

 


@hooterville wrote:

I have had slower than usual speeds for the last few days so I did a connectivity test and it says that I have limited connectivity to the gateway.  Here are the results for the test.

Is there a way to fix this and get my normal spped back?  I have already tried rebooting the modem.




 

hooterville
Junior

Re: Limited connectivity to the gateway

I ran the speed test like you suggested. Here are the results

:::.. Internet Speed Test Result Details ..:::
Download Connection Speed:: 18903.17 kbps or 18.9 Mbps
Download Speed Test Size:: 20.8 MB or 21305 kB or 21816524.8 bytes
Download Binary File Transfer Speed:: 2363 kB/s or 2.4 MB/s
Upload Connection Speed:: 2009 kbps or 2 Mbps
Upload Speed Test Size:: 1.9 MB or 1984 kB or 2031616 bytes
Upload Binary File Transfer Speed:: 251 kB/s
Timed:: Download: 9.233 seconds | Upload: 8.092 seconds
Tested At:: https://TestMy.net
Test Time:: 2021-04-26 15:44:19 Local Time
Client Location:: Varna, IL US https://testmy.net/city/varna_il
Target:: Dallas, TX https://testmy.net/multithread
Validation:: https://testmy.net/db/09B~1Rhhv.Nu5KGG2mD
TiP Measurement Summary (Download):: Min 12.79 Mbps | Middle Avg 20.87 Mbps | Max 31.42 Mbps | 84% Variance
Client Stats:: https://testmy.net/compID/25923163182215
User Agent:: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 [!]
 
maratsade
Distinguished Professor IV

Re: Limited connectivity to the gateway

Please post the URL to the MyResults page: https://testmy.net/quickstats/[your username]

MarkJFine
Professor

Re: Limited connectivity to the gateway

Nothing to fix. The 'limited' thing happens whenever you have anything different from 0% packet loss. In fact a plane going by or a bird circling the area can easily cause 10% packet loss, especially if it's sporadic. You would only see a problem when it goes over 25-30% because of the way redundant forward error checking protocols work. Bottom line: Given the average delay your stats look pretty acceptable.

 

My guess is your speed issue is something else completely, so I would take @maratsade's advice and do some speed tests, if you're not out of data.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
hooterville
Junior

Re: Limited connectivity to the gateway

I'm sorry. I don't understand what you are requesting. Could you be more detailed?

Thank you,

Mary

hooterville
Junior

Re: Limited connectivity to the gateway

Thanks.

I have 70% of my data left, so it is not a data issue.

My speeds are definitely slower.  Maybe the numbers say there is nothing to fix, but there is a problem.  Some pages don't even load completely.  I apologize, but I don't understand what maratsade is asking of me.

 

Mary

MarkJFine
Professor

Re: Limited connectivity to the gateway

I think what he meant was to just post the link to the summary page on TestMy where your results are listed, instead of copying and pasting them in a post here. Part of the issue is it's hard to read, and if the link is posted the admins can see all the tests run, not just the one sample.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
maratsade
Distinguished Professor IV

Re: Limited connectivity to the gateway

Go back to Tesmy.net and copy the URL to your MyResults page.  Post the link here. 

 

2021-04-26_19-30-47.png

 


@hooterville wrote:

I'm sorry. I don't understand what you are requesting. Could you be more detailed?

Thank you,

Mary


 

GabeU
Distinguished Professor IV

Re: Limited connectivity to the gateway

@hooterville 

 

Make sure that when you run testmy.net tests you run them while signed into an account that you've created at that site.  You can then post the aforementioned "My Results" page URL so that the test results can be viewed.


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