Been a few days, tried on two different PC's. When I enter a live chat it just says "Connecting..." at the top and never does anything beyond that.
Have you tried...
... using incognito mode?
... clearing your history, cache, and cookies?
...power cycling your modem?
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.