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Losing data at extreme rate

Breninithaca
Sophomore

Re: Losing data at extreme rate

So the problem is still occurring. Last night we literally powered off or unplugged every single device in the house that connects to the Hughesnet modem. And this morning we are down from 57% data last night (which was already ridiculously low 3 days into the cycle) to only 27% this morning. Either it's the Hughesnet equipment or there's something using our data that we don't know about. And yet when I look at the connected devices list I only show 4 items right now - my PC, my son's PC, my iphone, and my son's ipad. The Xbox, the second iphone, the Kindle, aren't even showing up. Nor is there any sign that anyone else is somehow connecting (which considering our nearest neighbors are half a mile away would be pretty unlikely anyway...). I just don't know how we managed to lose 30% of our data overnight with nothing plugged in. I'm seriously considering starting to unplug the modem itself overnight since according to my Glasswire data the drain seems to consistently be happening between 10 pm and 2 am when no one in our house is even awake.

maratsade
Distinguished Professor III

Re: Losing data at extreme rate

Once again, please follow the data leak protocol outlined here:

 

https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M5...

 

 

Breninithaca
Sophomore

Re: Losing data at extreme rate

Sorry I did that last night but apparently my print screen button isn't working because I can't find the images. I'll have to do it again tonight using my phone to take the pictures. However I do have a question. The main change in my setup recently has been the addition of the signal booster which I only got last week. Is it possible the drain is coming from the booster communicating with the modem?

maratsade
Distinguished Professor III

Re: Losing data at extreme rate

I think the way you can test that is by removing the booster from the network. 

MarkJFine
Associate Professor

Re: Losing data at extreme rate

Yeah, I didn't thinki it was the XBox. Those batteries are like CR2032 3v CMOS backup batteries for the clock and such. They're not meant for uninterrupted powering the device fully.

 

If you're not seeing any connected devices, one of two things are slightly possible:
1. Modem is stuck in an update loop, which really isn't supposed to trigger any usage.

2. Someone from the internet is direct-connnected to your IP and using it as a proxy or peer, which is also unlikely since you're behind a double-nat.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

Re: Losing data at extreme rate

"...I only show 4 items right now - my PC, my son's PC, my iphone, and my son's ipad...."

 

  This is just a wild guess, but I had a similar problem about a year ago.   It turned out to be an I-phone,  the person who owned the I-phone assured me that it was no longer connected to my WIFI but I could see that it still was.  I changed my password to one unknown by the I-phone and the problem was gone.  Needless to say I didn't give the new password to the I-phone owner and I've never allowed an I-phone on my WIFI since.

 

  I'm probably one of the few people in the world that does not even own any kind of smart phone, so I asked a guy with a lot of experience with I-phones, and he told me that by default an I-phone updates all of it's installed apps periodically, and this can use gigs of data.   He also said this can be turned off at the I-phone.

 

  I've since reluctantly allowed an I-pad on my network, and didn't have any problems with it.

 

  BTW it's been my experience that Kindles don't show up on the network when turned off.  When turned on they show up as a private network IP address.

Breninithaca
Sophomore

Re: Losing data at extreme rate

I'll have to check the automatic updates on his phone when he gets home from class. He doesn't have a cellular data account, just calling only, so he does use the wifi on it at home. And the ipad has never had cellular service.  I'll need to make sure it's not using wifi to do iOS updates (which can be huge) or app updates. Thanks for the thought.

GabeU
Distinguished Professor IV

Re: Losing data at extreme rate

@Breninithaca 

 

Unfortunately, the Modem Isolation Test (the data leak test) in the previously provided link is missing one very important step from the instructions.  This is due to the instructions being written before Gen5 was released.  The step is disabling the WiFi in the HT2000W modem.  This step is still not shown in the graphic, but it is in written part of the instructions I will post below.  

 

The idea behind the Modem Isolation Test is to see if the modem itself is somehow using data, and not having the WiFi disabled defeats the purpose of the test, as WiFi devices can still connect.  

 

Again, the graphic doesn't include the part about disabling the WiFi, but the written instructions do.  Also, the instructions for actually disabling the WiFi are at the end. 

 

--------------------------------------------------------------------------------------------------------------------------------

 

Please perform the following test outlined in the graphic below. This is known as a modem isolation test, and it will help to determine whether the issue is with HughesNet or your local network..

photo P2hSeDN.jpg

1: Disable the WiFi in the HT2000W modem.
2: Take a screen capture of the HughesNet Usage Meter, along with the clock on your computer screen.
3: Disconnect the LAN cable from the modem, noting the date and time of disconnect.
4: Leave the LAN cable disconnected from the modem for several hours. HughesNet recommends doing this overnight, or during the day while at work. DO NOT unplug the modem from the power. The modem must remain powered.
5: Reconnect the LAN cable to the modem, noting the date and time of reconnect.
6: Take a screen capture of the HughesNet Usage Meter, along with the clock displayed on your computer.
7: Post your screenshots to the community.

Please DO NOT unplug the modem power after running the test. The reps need to be able to reconcile the test results with the modem logs, and disconnecting the power from the modem erases those logs.

Please be aware that, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occurred, but it should be rather negligible.

If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).


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maratsade
Distinguished Professor III

Re: Losing data at extreme rate

I hope one of the mods updates that document....

GabeU
Distinguished Professor IV

Re: Losing data at extreme rate


@maratsade wrote:

I hope one of the mods updates that document....


Me, too. 

 

@Amanda 

@Liz


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