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Loss of data since May

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Avalon62
New Poster

Loss of data since May

Until May of this year we have been able to watch at least one streaming movie a week along with our regular laptop/phone usage of our data... In May we had a visitor and she is used to unlimited usage and we didn't realize til it was too late that her phone data usage had almost relieved us of our data.  She left... next cycle came about...and our data just zaps... Nothing has changed that would explain this usage... it goes so fast we have not been able to stream anything... We are very frustrated... I end up purchasing massive amounts of tokens just to get through the end of the cycle and this is something new for us... Right now almost half of our data is gone and we still have 22 days left in this billing cycle.  We have not streamed anything, no gamers here, nothing any different than normal... 

 

Not sure if we need upgraded equipment? We did buy a new router last year though.  We are just at our wits end..

 

Janice

7 REPLIES 7
C0RR0SIVE
Associate Professor

We have the 20 G package, 2 laptops most of the time, 1 cell phone most of the time and 2 others on occasion... Our same device situation has been going on since last year but it's only been since May that our bandwidth issue has occured.... 

 

 

GabeU
Distinguished Professor IV

@Avalon62

 

If your laptops are Windows based, it may be a good idea to look into Glasswire.  It's a free program that will tell you what data a given Windows PC is using, and just what on that PC is using the data, whether it be browsing, programs, apps or Windows processes.  It only monitors the computer it's installed on, so if both of your laptops are Windows based you'd want to install it on both of them.  Again, it's free, and it's recommended for just about anyone having data issues, or anyone who simply wants to have a better idea of what's using data on their system.  It's not intrusive, and other than the initial download and occasional updates, the program uses no data.  

 

Once installed and running, you should go to the options dropdown, which is to the upper right of the circle graph while under the Usage tab, and set it to "Incoming & Outgoing" and "External".  That way you are only measuring the data being utilized by the net and not data being transferred back and forth within the computer.  

 

https://www.glasswire.com/

 

This is only additional information.  You should still run the recommended isolation test to determine where the problem lies.  

Modem is HT1100

C0RR0SIVE
Associate Professor

Please perform the following test outlined in the graphic below, this is known as an isolation test and will help determine whether the issue is with Hughesnet or your local network.

photo P2hSeDN.jpg

1: Take a screen capture of the Status Meter
2: Disconnect the LAN cable from the modem.  If on the HT2000w, please disable wifi as well.
3: Note the date and time of the disconnect, it is best when doing step two, to also capture the time displayed on your screen.
4: Leave the LAN cable disconnected from the modem for several hours, Hughesnet recommends doing this overnight, or during the day while at work.
5: Reconnect the LAN cable to the modem.
6&7: Take a screen capture of the Status Meter with the clock displayed on your computer.
8: Post your screenshots to the community.

Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occured, but should be rather negligible. 

GabeU
Distinguished Professor IV

@Avalon62

 

Do you have a satellite TV receiver connected to Hughesnet?

Nope.... The only way our TV is involved it through WiFi usage when we stream...