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Loss of signal Gen 5 Beam 68

New Poster

Re: Loss of signal Gen 5 Beam 68

I am in South N.J. and we are out too. Tried calling customer service and either the line is busy or the two times it did ring it sounded like someone picked up and hung up. Ugh!!
New Poster

Re: Loss of signal Gen 5 Beam 68

Out in southern ohio
Associate Professor

Re: Loss of signal Gen 5 Beam 68

PKL
New Poster

Re: Loss of signal Gen 5 Beam 68

Outage in Texas as well!!
Assistant Professor

Re: Loss of signal Gen 5 Beam 68

They know they have a problem, really no point in calling phone support:

 

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Re: Loss of signal Gen 5 Beam 68

@Lojowag  There is nothing phone support can / will do.  They are aware of the outage and have the engineers working at finding the issue and getting it resolved.   Calling is useless and a waste of your time.   Just have to wait til it’s back up. 

 

Keep checking the home page for this community for the most recent updates that they can provide.  A mod will probably make a full post about it some time tomorrow giving more details / information.   At this point I assume it’s not even worth making your own post if you haven’t already.  If others say they are back online and your still out then I say make a post so mods can see it and address your issue individually. 

New Poster

Re: Loss of signal Gen 5 Beam 68

I didn’t know there was outage because I had no internet to check, that is why I called. Lol I had to go to another source and that is how I found the community and the message.
New Poster

Re: Loss of signal Gen 5 Beam 68

Didn’t have internet to see what was going on
Associate Professor

Re: Loss of signal Gen 5 Beam 68

Yeah, neither did I for a little bit, using a different connection now.  Outages like this are very rare, so I don't blame ya for trying to call.

Spectator

Re: Loss of signal Gen 5 Beam 68

I really just want more information on what happened.