My signal all of a sudden dropped to under 30. There is no extreme weather in my area or my gateway location of San Diego. Both are just partly cloudy.
I don’t think it was a good idea but I attempted to reboot my modem but now it won’t complete the start up because no signal to check and complete the Software Download progcess.
Is is anyone else having any problems?
There is nothing that Phone Support can help with currently in regards to the outage, I am sorry.
Yeah, neither did I for a little bit, using a different connection now. Outages like this are very rare, so I don't blame ya for trying to call.
All we will ever know is that it's an outage, not what happened, nor why it happened.
@Lojowag There is nothing phone support can / will do. They are aware of the outage and have the engineers working at finding the issue and getting it resolved. Calling is useless and a waste of your time. Just have to wait til it’s back up.
Keep checking the home page for this community for the most recent updates that they can provide. A mod will probably make a full post about it some time tomorrow giving more details / information. At this point I assume it’s not even worth making your own post if you haven’t already. If others say they are back online and your still out then I say make a post so mods can see it and address your issue individually.
@PondRiver, @Jwilli27, @Ronboyd50, @scottahall,
The system is out nationwide, every region. It's not a power loss issue, the phone system is down due to the volume of callers attempting to call the number.
@Amanda has posted, and will continue to post updates as she gets them here: https://community.hughesnet.com/t5/About-the-Community/bd-p/AboutCommunity