Lost connection all weekend/tech never showed today.

[jmcnece]

We lost complete service last Friday. I called in for support. This is a business account for my home office. After trouble -shooting It was determined that the equipment must have failed and they said a technician would be out today (Tuesday 8/11). Yesterday out of the blue it appears to be working but still is slow and can’t stream anything. The tech never showed and I haven’t heard from anyone.

[GabeU]

@jmcnece 

Unfortunately, the help available through this support community is limited to residential subscribers.    

Your best bet is to reach out to business support at 800-347-3272.  You likely already have this number, but I mention it for other business subscribers who may see this topic.