I just got off the phone with HughesNet technical support who after instructing me to unplug my modem for 4 hours and making note of my data allowance had me plug it in again and it showed that it was down .1 gig. That's a megabyte isn't it? So with my modem unplugged it used data? How is that normal? Evidently it is according to tech support. I made my feelings known, in a respectful manner, that I was not happy with my service and thanked her for her help.
This happens monthly to me. It always seems to lose a gig or so for no reason. When it's more, it's a simple matter to track down the device that updated without permission. That's not what occurred this time. I'd venture to guess that a vast majority of the issues here deal with lost data, but I've never experienced a loss of this magnitude, and it ALWAYS occurs at the end of my month. This happened within a day or two of it resetting so effectively I'll be smart browsing around 28 days of my 30 day period.
I'm not the guy who downloads movies or tons of videos via my service. I make it a point to check my devices daily and if any updates are needed for apps, iOS or whatever, I do them during my bonus time when it's allowed. I do this for all five of the devices I have connected to my very secure router. I've never screamed at the top of my lungs at the tech support people, and while my post above has a definite tone of dissatisfaction, I hope I wasn't rude. If I was I apologize for the offense.
For the record, I asked the nice lady Milo (who was very helpful) to be sure she updated her records to reflect that I was very, very, very (yes, three very's) unhappy with HughesNet at the moment.
I realize that I'm just a single dwelling on HughesNet, and if I were to take my business elsewhere, it would matter little to them. There are many many folks like myself who experience this daily who will also get little to no relief from the ghost data thieves that seem to fill this forum. That's just life I guess. I just hate paying for service I'll never receive. I would never do that to one of my customers, but I guess it's different when you have a million customers. Losing one isn't a big deal really. Is it?
I've been a customer since 09/08 as near as I can tell, and I usually defend HughesNet, but not today. I'm very very very unhappy.