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Low and unreliable speeds at any time of day/night on newly installed Gen5

Junior

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5


@GabeUwrote:

@deserthaven

 

It's possible for different browsers to give different results, but that big of a difference is probably just coincidence.  

 

My Edge browser sometimes gives really strange test results, especially if I haven't been to TMN for a while with that browser (I don't normally use Edge).  Sometimes it will stick in the beginning, then slingshot across the progress bar, given me really odd results.  Chrome is the browser I find to work best when testing, but that could also just be my preference for it.   

 

I just tried a test using Firefox and then a test using Chrome immediately afterward, and the difference was only 0.3Mbps.  After typing that I tried a test with Edge and it was 0.9Mbps lower than Firefox, which was the lower of the first two.  Again, not much difference, and with it being two minutes after the first two it could just be that my speed truly did go down nearly 1Mbps.    


Gabe, Liz

 

Ran auto test overnight, testing every hour. Tried something that appears to have worked, mostly anyway. I had both Chrome and FF open, and set auto test to run on each but at an offset of about 10 minutes. Ran 5 tests each. Although the results this morning have thrown in two combo tests of up and download on it's own so not sure what browser(s) that was and why it did that.

 

Note that overnight the two browsers were fairly close in results and fairly good speeds considering my past performances. This morning ran 4 back to back tests, 2 on each browser. The last four on this chart are those with FF being the low ones of 6.7 and 6.5 and Chrome the 16.4 and 16. 2. Now, why such a difference in results now when overnight and a few other times are much closer? Also, FF and Chrome aren't consistent in one always being the faster and one the slower. Odd to me but I'm sure there are many factors at play in these tests. (I just noticed two other random tests at 8 something a.m. this morning but at 17mb instead of 25. Hmmm.....Thinking I did those but I know I clicked to use 25MB on each browser.....?

 

Also, in the chart of results, the overnight testing I had marked as "Home" for Firefox and "Work" for Chrome so I could more easily see the varying results as opposed to just checking the timestamp of the test. After 6 days of tests I'm still only averaging 9.7 download. I'll continue to see how it works in real time as far as video streaming, web pages, etc. I'll be gone for several hours midday, but may run a few scattered auto tests.

 

3-30-18 results.png

 

Screenshot-2018-3-30 JEANNE H graph.png

Junior

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5


@maratsadewrote:

"just ran one test on Firefox, 3.1Mbps, and immediately ran on Chrome, 15.6Mbps. Does that make ANY sense?"

 

I see big differences between speed tests run on Firefox and on Chrome. 


Odd thing is mine aren't consistent differences. Sometimes FF faster than Chrome when run back to back and sometimes the other way around and sometimes they're very close. What's up with that?

Professor

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5


@deserthavenwrote:


Odd thing is mine are consistent differences. Sometimes FF faster than Chrome when run back to back and sometimes the other way around and sometimes they're very close. What's up with that?


 

Not a clue, but I see the same as you do.  I imagine it may have to do with the way the browsers work, and also, with the broadband speed -- IME it varies from second to second, sometimes by a lot.  I've tested this phenomenon with other ISPs (Verizon and Xfinity), and it's the same thing, so it's not HN-related, at least I don't think so. 

Junior

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5


@maratsadewrote:

@deserthavenwrote:


Odd thing is mine are consistent differences. Sometimes FF faster than Chrome when run back to back and sometimes the other way around and sometimes they're very close. What's up with that?


 

Not a clue, but I see the same as you do.  I imagine it may have to do with the way the browsers work, and also, with the broadband speed -- IME it varies from second to second, sometimes by a lot.  I've tested this phenomenon with other ISPs (Verizon and Xfinity), and it's the same thing, so it's not HN-related, at least I don't think so. 


I'm certainly no expert, nor a tech or engineer in this area, but it lends one to believe that maybe these speed tests aren't really all that helpful? Maybe just actual user experience, i.e. streaming or web page loading, etc., is more of an indicator as to whether things are working properly? Of course that varies to due to various factors outside of the actual broadband signal speed, but in reality that's what really matters to people, not the actual speeds it tests out to be. It just seems that I never had this much problem with speeds/usability on the Gen4. Maybe just perception because I expected more, I don't know. That requires more thinking and reflection than I want to put in right now......

Distinguished Professor IV

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5

@deserthaven

 

First, the mysterious tests in your results that you did not run (the ones in the yellow field).  Those are tests run by other people that are sharing your connection ID.  HughesNet uses shared IPs rather than everyone getting their own, and those shared IPs will show as a shared connection ID.  If someone else sets up an account and they're sharing your connection ID for some of their tests, they'll see the tests you ran on the same Connection ID in their results, too.  It's annoying, for sure.  

 

But, there is a way to fix it.  If you scroll to the bottom of your results field you'll see a little button that says "Exclude tests taken on your connection ID that are not logged under JEANNE H".  Click on that button and it will do away with those tests in your results that weren't run by you.  WE don't see those non JEANNE H test results when WE look at your test results, but YOU do.  And clicking on that button will make it so YOU don't see them, either.  I'll post a picture of the spot on my page where the button is so you know where to look for it.  It'll be outlined in a red box.  It's my opinion that the default setting should be to NOT include those other tests, but for some reason the default setting is the way it is.  

 

Capture.JPG

 

Now, as for why you're seeing different results with different browsers, I honestly don't know.  It could be the way they cache info when the tests are run.  I've never experienced that, or at least not enough of a difference that it's noticeable.  Well, not recently, anyway.  Many years ago I found the Opera browser to be a bit faster with dial up than Internet Explorer, but we're talking circa 2000.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Professor

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5

I don't trust speed tests too much -- I view them more as indicators of trend. User experience is way too subjective, so I still prefer to have some kind of data. 

Junior

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5


@maratsadewrote:

I don't trust speed tests too much -- I view them more as indicators of trend. User experience is way too subjective, so I still prefer to have some kind of data. 


I'm beginning to see that.

Data as in pulled from the modem/router?

 

 

Junior

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5


@deserthavenwrote:

@GabeUwrote:

@deserthaven

 

It's possible for different browsers to give different results, but that big of a difference is probably just coincidence.  

 

My Edge browser sometimes gives really strange test results, especially if I haven't been to TMN for a while with that browser (I don't normally use Edge).  Sometimes it will stick in the beginning, then slingshot across the progress bar, given me really odd results.  Chrome is the browser I find to work best when testing, but that could also just be my preference for it.   

 

I just tried a test using Firefox and then a test using Chrome immediately afterward, and the difference was only 0.3Mbps.  After typing that I tried a test with Edge and it was 0.9Mbps lower than Firefox, which was the lower of the first two.  Again, not much difference, and with it being two minutes after the first two it could just be that my speed truly did go down nearly 1Mbps.    


Gabe, Liz

 

Ran auto test overnight, testing every hour. Tried something that appears to have worked, mostly anyway. I had both Chrome and FF open, and set auto test to run on each but at an offset of about 10 minutes. Ran 5 tests each. Although the results this morning have thrown in two combo tests of up and download on it's own so not sure what browser(s) that was and why it did that.

 

Note that overnight the two browsers were fairly close in results and fairly good speeds considering my past performances. This morning ran 4 back to back tests, 2 on each browser. The last four on this chart are those with FF being the low ones of 6.7 and 6.5 and Chrome the 16.4 and 16. 2. Now, why such a difference in results now when overnight and a few other times are much closer? Also, FF and Chrome aren't consistent in one always being the faster and one the slower. Odd to me but I'm sure there are many factors at play in these tests. (I just noticed two other random tests at 8 something a.m. this morning but at 17mb instead of 25. Hmmm.....Thinking I did those but I know I clicked to use 25MB on each browser.....?

 

Also, in the chart of results, the overnight testing I had marked as "Home" for Firefox and "Work" for Chrome so I could more easily see the varying results as opposed to just checking the timestamp of the test. After 6 days of tests I'm still only averaging 9.7 download. I'll continue to see how it works in real time as far as video streaming, web pages, etc. I'll be gone for several hours midday, but may run a few scattered auto tests.

 

 

 ---------------------------------------

Gabe,

 

Just a quick update which is interesting to me, but maybe expected from those more knowledgeable.

I got another ethernet cable yesterday and connected my older WIN 7 laptop to router as well via LAN. No programs except testmy.net on each laptop with both Firefox and Chrome opened on both. Ran a few tests a couple different times this morning on each, back to back with both browsers. The older Win 7 pc which is much slower in general as far as computers go, showed speeds almost twice as high, in both browsers, as the WIn 10 new laptop.

 

I forgot to log in on the Win 7 pc so results not showing except on that pc. But, Win 10 pc speeds 11.5 , 12.9, 16.2, 14.8, and 15.6.    Win 7 pc, Chrome and FF as well, same interspered time period, 17.4, 29.4, 26.8, and 33.0.   So there you have it. I'm not sure at all now that these tests are helpful in any significant way, and maybe not really at all as I've sometimes gotten an extremely low speed on one browser . Maybe to a computer tech they would help to tweak the actual computer and browser systems, etc. but I'm clueless there.

 

At any rate, everything seems to be working for the most part but I'll know more about consistency of usability over the next few days and we can go from there. It may be that the new modem/router (not sure what to call it) made a difference as the weather hasn't changed much here.

 

Thanks again to all and after Liz can pull some data from the modem we may see that there's nothing to actually do.

 

Professor

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5

What I mean is, I prefer to have a number (12 Mbps) as opposed to "Hmmm, this feels slow to me."  

 


 

 



@deserthavenwrote:

 

I'm beginning to see that.

Data as in pulled from the modem/router?

 

 


 

Junior

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5

Now how on earth could I possible be getting these speeds? Again, not logged in on Win 7 computer, only Win 10. TOok couple tests each a little after 10 this morning, Sun. 4-1. Win 10: Firefox 16.8, Chrome 16.2. Close enough. Seemd to be working fine. Win 7: Firefox 25.7, Chrome 30.7.   That's a little optimistic isn't it? But wait.....

      Started having trouble watching a short video, buffereing terrible every several seconds, so took another couple of testsaround 1:24 pm Sun 4-1.    Win 7: Firefox 58.2   Chrome 29.3,  Win 10: Firefox 2.9 Chrome 16.4.

 

These tests just seem worthless to me since I couldn't watch a video in low quality, yet the speed results, with the exception of FF in the Win 10 computer which was probably closer to correct at the time, are depicting a seemingly unrealistic speed. I realize other factors are invovled but this just seems almost silly.

 

Any insight or suggestions? I'm still not sure if there's a problem or not other than congestion which I hope Hughes will put their attention to and come up with some sort of solution. I will be out of my 20 day data reset period this week so will then start watching the data usage more closely and comparing with the Glasswire data.