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Low and unreliable speeds at any time of day/night on newly installed Gen5

Junior

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5


@Lizwrote:

Hi deserthaven,

 

Thank you for your patience and cooperation. I ran diagnostics on your site and nothing out of the ordinary is showing up. Your download speed right now from your modem to the gateway is 20904.626 kb/sec. How are you finding your internet experience lately? Is there something in particular you're trying to do online that's proving difficult?

 

 Liz,

 

Thanks for checking again.  Actual use has been about the same, sometimes okay, once in a while good, and sometimes pretty slow. I haven't run speed tests in a while. I tried to watch a streamed webinar video last night, probably around 8:30 pm CT, and it buffered many times, sometimes as long as 60-90 seconds or more, which I suppose isn't that long but seems like it when you're trying to watch it. It was an hour long video and buffered like that probably 6-8 times, this was I believe on a 360 quality setting. Now, this morning, (Sunday morning) at 7:50 a.m. Central, which would have been on my "bonus" data time, for the first time ever I downloaded a 220mb video in less than 60 seconds! That's what I was expecting and what I knew should be possible as it was for a while on the Gen 4 system. It has been taking 45-60 minutes to do that every other time no matter whether on daytime data or bonus data. Just a slow morning for congestion/usage? Probably so, but just a guess. Not long after that I was loading web pages more slowly again. I'd say to just consider this solved at the moment since I have a feeling I had a bad modem initially, and the rest is just congestion slowing things down although I would really like to see the speeds more consistent with normal usage as it's very frustrating to see 60 minutes for 220mb as opposed to 60 seconds. Or maybe I should say it's awesome to see a 60 second 220 mb as opposed to a 60 minute one......Smiley Happy

 

I do think this system is going to blow through data much faster for the same activity compared to the Gen4 but time will tell and I am monitoring that now. If that's a compression issue then nothing to do about that it sounds like.

 

Thanks to all who have taken the time to respond and work on this issue. Smiley Very Happy

 


 

Moderator
Moderator

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5

Hi deserthaven,

 

Thank you for the added details. I'll continue to monitor your site at the end of the week for a couple of weeks just to be sure something doesn't pop up. Just let me know in the thread is you experience something out of the ordinary.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Junior

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5


@Lizwrote:

Hi deserthaven,

 

Thank you for the added details. I'll continue to monitor your site at the end of the week for a couple of weeks just to be sure something doesn't pop up. Just let me know in the thread is you experience something out of the ordinary.

 

  Your cooperation, patience, and understanding are much appreciated.

 

 

Liz,

 

Thanks for your continued monitoring and help. I think the 60sec 200+mb download was just a happy fluke! Back to taking 45-55 minutes for the same thing again, peak or off peak hours and videos buffering badly, sometimes so much that I just can't bother to try and watch a 3 minute or less video. Weather, here anyway, must not play that big of a part as the day it was fast, briefly, was completely overcast and then totally clear and sunny on the slow downloads. Not sure about weather at the gateway or wherever else might affect the transmissions.

 

I am going to be moving the modem one more time as I purchased longer ethernet cords so now I can put things where they are more convenient. I will probably do that this weekend. If I really need to wait till next weekend to move it I can, just let me know.

 

Thanks again.

 


 

Moderator
Moderator

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5

Hi deserthaven,

 

Thanks for the heads up, you can move the modem this weekend, I'll run diagnostics tomorrow.

 

Thanks,
Liz

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New Poster

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5

I am new to HughesNet as of last week. The moment the installer left I have had perhaps dial up speed.  I can not watch youtube videos, I can not stream any movie. Streaming music works sometimes. To say I'm frustrated would be an understatement. This certainly isn't what I paid for.

 

one exrtremely disalutioned customer

Junior

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5


@michaelsw59wrote:

I am new to HughesNet as of last week. The moment the installer left I have had perhaps dial up speed.  I can not watch youtube videos, I can not stream any movie. Streaming music works sometimes. To say I'm frustrated would be an understatement. This certainly isn't what I paid for.

 

one exrtremely disalutioned customer


Hi,

I can't be of much help except to recommend starting your own thread on the tech forum with as much information on your system and problems you're having as possible. Also, beforehand take some speed tests via ethernet connection, not wifi, with wifi signals turned off on your modem, at testmy.net. The instructions I believe have been posted elsewhere on this forum. Basically, create an account, and test downloads at 25mb and uploads at 4 mb. It will log your results and Liz and Amanda, moderators here, can then look at all of your info. I've found that browsers and addons make a huge difference in test results, and that using a private browsing window seems to give the most consistent and accurate results. I've also found that often what the speed test shows does not really correspond much with what I'm able to do online as far as web pages loading or videos playing without bufferiing. It seems pretty hit and miss but I did seem to have a faulty modem the first time, however speeds are still rather hit and miss and more often than not disappointing. Hopefully Hughes can address these issues in time. I have a feeling it's just congestion, but I'm just guessing. Satellite in and of itself is a contrary beast and certainly not anyone's best option but when it's the only option that's what we have to deal with. I would also not waste any time trying to troubleshoot over the phone with customer service. It's just not what they do. Liz and Amanda are quite diligent, I've found, and will do what they can. Please give them a try.

New Poster

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5

Thanks, I don't ordinarly let this kind of stuff get under my skin. I just bought a house in somewhat rural Montana, HughesNet is my only option unless I use my cellphone as a hotspot (which seems faster). I had 100mbps before moving so the contrast is startling. I've done my share of trouble shooting in the past and did some before I posted. It seems the page that is recommended here to test always shows good speed but as soon as I want to stream a tv show it buffers every 4 or 5 seconds making it imposseble to watch. I have done both connected via ethernet and using wifi. I personally think the router they supplied is junk but thats me. I asked when the installed if I could bypass it and he said no, of course. I'll give your suggestion a try when I have some time. Thanks

Junior

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5


@michaelsw59wrote:

Thanks, I don't ordinarly let this kind of stuff get under my skin. I just bought a house in somewhat rural Montana, HughesNet is my only option unless I use my cellphone as a hotspot (which seems faster). I had 100mbps before moving so the contrast is startling. I've done my share of trouble shooting in the past and did some before I posted. It seems the page that is recommended here to test always shows good speed but as soon as I want to stream a tv show it buffers every 4 or 5 seconds making it imposseble to watch. I have done both connected via ethernet and using wifi. I personally think the router they supplied is junk but thats me. I asked when the installed if I could bypass it and he said no, of course. I'll give your suggestion a try when I have some time. Thanks

 

Oh yes, if you're used to a much faster service it will be very hard indeed to get used to. I've never had anything very fast. That said, I happen to agree that the speed tests are pretty much worthless as far as telling anything about how it's going to work in real time use. I've had high speed tests yet can't watch a 2 minute low quality video and the reverse has been true, although the times I have been able to stream or watch anything are in the vast miniority of times. Same goes for downloading a video. One time only was I able to download a 200+mb file in less than 60 seconds. Imagine my excitement!  Before then and since I average 45-55 minutes for the same size/type/source. You might want to check with your installer and see if they will come out and double check everything, although I suspect they might find everything "okay". Mine did improve some with a new modem/router. Good luck!


 

Moderator
Moderator

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5

Hi deserthaven, 

 

I ran diagnostics on the 13th and again today and so far your system is still running well. I'm not seeing anything unusual in the diagnostics so that's good, no need for me to issue a tech to your site.

 

 

 

Thanks,
Liz

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Freshman

Re: Low and unreliable speeds at any time of day/night on newly installed Gen5

Best solution is to cancel GEN 5.  I have been doing what you are doing since Nov 2017.  Still suffering but I have NO options.  Cancel.