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Low download speeds

New Poster

Low download speeds

When we first got this it worked really well. Now it takes forever just to download an App. We can’t even stream much anymore.
5 REPLIES 5
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Distinguished Professor III

Re: Low download speeds

@arafel1962

 

Are the slow speeds fairly recent?  Are you sure you're not presently out of data?  Do you have speed issues with any other activities or is it mostly with downloading things?  

 

Edit:  Also, if you're presently using WiFi, do you have a device with which you can connect via Ethernet cable to see if you have better speeds?  Sometimes the WiFi itself can become an issue.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Low download speeds

It does it all month and I keep getting kicked off so I don’t know what the issue is
Professor

Re: Low download speeds

Gabe is trying to help you figure out what the issue is -- you should answer his questions so he can work with you to troubleshoot. 

 

@arafel1962 wrote:
It does it all month and I keep getting kicked off so I don’t know what the issue is

 

Alum

Re: Low download speeds

Hi arafel, welcome to the community and thanks for posting! I'm currently trying to run diagnostics, but running into some errors on my end. I'd like for you to go to your System Control Center and tell me if the page loads successfully. This will help me determine if these errors I'm experiencing are from my tools or part of an underlying cause with your service. 

 

-Brooke

Alum

Re: Low download speeds

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thank you!

-Brooke