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MASSIVE drain issue

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teejk01
New Member

MASSIVE drain issue

We have the 15gb/mo plan which we manage carefully (don't dare watch any movies or YouTube)...seems every month we lose a ton of allowance when nobody is using it. On the 10th of this month we lost 3+GB in 3 hours with nobody in the house and all devices turned off! Inquired, got a reply via E-mail (DO NOT REPLY) and a follow up call that quite frankly I couldn't understand a word of...too much "chatter" in the background from what I guess is a foreign based call center. Running Win 10 (set to "metered"). Using Norton Internet Security (set to "metered". Wireless secured router. How can I lose 3GB in that short amount of time with nobody here?
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