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MASSIVE drain issue

New Member

Re: MASSIVE drain issue

I'll check into Glasswire...but why should I need to install a 3rd party program in order to figure out why I am scared to do anything on a service that I pay $$$ for? My mother in law recently moved into a house not far from here and uses "extended DSL" service for internet. My wife says it is as fast as our Gen4 HughesNet (if not faster). And cheaper. And no data caps. When I upgraded to Gen4 I did it under a 12 month commitment. That expired. The DSL line is already to the edge of the property...the data caps have to go with Hughesnet I think.  
Sophomore

Re: MASSIVE drain issue

Hughesnet is a connection of last resort for people who have no other options for internet. If you have DSL available you will probably (depends on the quality of the wire and the distance to the CO) be happier with that.
New Member

Re: MASSIVE drain issue

When we built here we stayed in a house with "dial-up"...coming from a house with hi-speed cable I'll only say it was "painful" so we went with Hughes. But I don't think that was DSL...my wife swears she doesn't notice the speed difference at her mother's house a mere 500 yards away. And her mom doesn't have data caps. I'll gladly trade a slight decrease in speed (although I don't think Gen4 every delivered what they advertised). And won't have to deal with these "spikes" (from unknown sources) that make us "do the dance" at the end of every month.  
Sophomore

Re: MASSIVE drain issue

You're lucky to have another option. Where I live they have been talking about putting in fiber for the past 5 years, but still no definitive plan.

That said, I've always gotten the service I've paid for from HN.
New Member

Re: MASSIVE drain issue

Hi Chris, I did a little checking and see that Win10 is most likely the problem (a lot of complaints from around the world). Older Win versions let the user schedule the updates. Win10 seems to let the user control the installation but as far as I can tell they "push" the download whenever they feel like it. In my case it seems to have been mid-morning...so once again we'll run out of "anytime" data and watch the "bonus bytes" go unused. Frustrating... 
Alum

Re: MASSIVE drain issue

Hi teejk01,

Can you provide me with a case number or the serial of your modem?

Thank you,
Chris
New Member

Re: MASSIVE drain issue

Case ID is 52540171. SAN is DSS**********. Not sure you can do much because it seems to be a Microsoft issue in not letting people dictate the download times for Win10. Nor do they inform the user that they are "pushing" the download (the "install" notification is nice but only for convenience on the install...the "package" has already arrived with no notification that they are doing it...data usage on the "install" is minimal). I had that issue with Adobe for years but my version of that product is no longer supported so that stopped.  Btw, my wife took her Win10 computer to work with her that day and updated over their WiFi...she said it took hours!
Alum

Re: MASSIVE drain issue

Hi teejk01,

As a courtesy to you I've added some token bandwidth to your account. I would just suggest to install glasswire, mainly because it allows for more confidence when you know exactly what activities are causing the most data depletion. The more you know the better you will be able to manage your allowance. I hope all of this has been helpful. If you have any more questions or concerns feel free to let me know.

- Chris
New Member

Re: MASSIVE drain issue

Thanks for that...I'll install Glasswire even though I think I know who the culprit is (Microsoft Win10). With your subscriber base you certainly have more "pull" than I do to get a solution. I upgraded from too many versions of Windows to count and figured out how to schedule updates into the "non-peak" hours. Not the case with Win10 as far as I can tell. As a funny aside, I read a post today on this very topic...suggesting that this very issue was going to cause people to revert back to Win8 or Win 7 or even "Vista".
Alum

Re: MASSIVE drain issue

Win8 or Win7 maybe, Vista? no way in heck lol. I would stay far away from that disaster.