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Mischarge of usage

chsoldado
New Member

Mischarge of usage

In order to save our main data we all got up at 4:30 am and did our downloading and other internet usage. Then we checked our meter and it was ll taken out of our main usage, the "bonus bytes" remained unchanged. I called Hughesnet about it and they said they had not way of telling which storage our usage was charged to..... after the fact???? Really in today's tech world, they can't look back and see that our usage was during off peak ours but the charge was to our main data? The phone tech told me the only answer was to call them while we are using the data. I will try that early tomorrow morning.
2 REPLIES 2
El Dorado Netwo
Advanced Tutor

Re: Mischarge of usage

Weird.

You should be able to see your historical use on an hourly basis by day by logging into your My.HughesNet.com account.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Amanda
Moderator

Re: Mischarge of usage

Hello chlsodado,

Welcome to our community and thank you for your post. We recommend reviewing your daily, weekly and monthly usage to match data used to the status meter. You can do so by clicking on "myAccount" above and using the Usage tab. I hope this helps to clarify things for you!

Thanks,
Amanda