Good morning Kelly,
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.
Your dispatch is currently scheduled for Wednesday, Jun 22, 2016 between 02:00 PM-05:00 PM. Call us at 866.347.3292 and reference case #54614318 if you need to reschedule. Please let us know how the site visit goes.
Thanks,
Liz
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