cancel
Showing results for 
Search instead for 
Did you mean: 

Missing Data Again...

New Member

Missing Data Again...

This is my last shot.  I've fought this problem since the first of the year with sporadic resolution.  And then it starts all over again.  My latest case number is 44066765.  The next to last rep I spoke to was very rude, and the one I spoke to tonight tried to sell me an upgrade to Gen4.  If I make a change, it'll be to another provider.  I have NetGuard installed so I know that Hughesnet is depleting more megabytes than I'm using.  I have no updates, etc. running.  My usage has not changed.  No videos, music, etc.  If it's not resolved this time, I will be leaving for another provider.  I've wasted way too much of my time on this issue.


Gayle

5 REPLIES 5
Moderator
Moderator

Re: Missing Data Again...

Good morning Gayle,

Thank you for your post, we want to address your concerns. Please follow the steps below so we can isolate the root of the data usage. Screenshots are key, here's how to do them: http://www.take-a-screenshot.org/ We will need screenshots of your Status Meter or the usage meter as seen in your support center: supportcenter.myhughesnet.com

Please take care in cropping out your SAN while taking the screenshots.


Keep in mind there are countless factors that can use your data:

- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook
or adjusting your Netflix playback quality to SD:
https://help.netflix.com/en/node/87

To help you monitor your data usage and other performance metrics, we’ve gathered resources for you here, which also includes community
recommendations: http://community.myhughesnet.com/hughesnet/topics/track_your_usage_performance_speeds_and_view_tips_....

The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:
supportcenter.myhughesnet.com

Your cooperation and patience are greatly appreciated. We look forward to hearing back from you.

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

New Member

Re: Missing Data Again...

Update. For the nth time, I don't download Netflix, etc.  No updates have been performed.  My iphone and ipad are disconnected from wifi.  My husband has not been on his laptop this morning.  According to NetGuard, I've used 48 mb.  I started with 525 mb on my meter.  According to my calculations, I should have 477 mb left.  I have 214 mb left according to Hughesnet, or 21% percent of my daily allowance.  My computer has been turned on about 2 hours but sitting idle most of that time.   So where did the 263 mb go?????? 
Moderator
Moderator

Re: Missing Data Again...

Hi Gayle,

We want to help you figure out how the data is being used, and the first step is to follow the illustrated steps above so we can isolate the modem and proceed from there.

Looking forward to hearing back.

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

New Member

Re: Missing Data Again...

Can't you get my modem from the case number?

Moderator
Moderator

Re: Missing Data Again...

Hi Gayle,

We need screenshots of your Status Meter, as illustrated above; no need for your modem's serial number because we already located your account based on one of your previous community threads.

We look forward to hearing back from you so we can proceed with addressing your data usage concerns.

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->