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Modem / Connection failure

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Senior

Modem / Connection failure

For the past several days, I have lost connectivity many times.   The problem is chronic. A power-down reset of the HT2000 usually fixes it.   Sometimes the modem status is OK, sometimes it says - Transmit trouble.  See image.   Looking for a solution for what has become a commonplace problem.

Thanks,  Woody

@Liz 

WoodyHT2000 Issue.JPG

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Moderator

Re: Modem / Connection failure

Hi folks,

 

This was addressed by engineering last Wednesday. Please let me know if you're still seeing the same behavior.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

9 REPLIES 9
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Senior

Re: Modem / Connection failure

Now worse... Failed many times durinf past hour.  Multiple resets sometimes fixed for a few minutes, sometimes not.

See image for details.HT2000 Issue 2.JPG

Tags (1)
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Senior

Re: Modem / Connection failure

Been trying to post for > 1 hour...   Multiple connection failures all afternoon into evening.   Dozens of modem resets...

Only a few minutes of online time between hours of failures and resets.

See Image..

Good that Hnet was working long enough to post this - I hope!

Woody

@Liz 

 

HT2000 Issue 3.JPG

See the image:

Highlighted
Associate Professor

Re: Modem / Connection failure

The beam has been having on-again/off-again issues since the weekend.

It's either the rain in San Diego, user loading, or someone on the beam is running something that's messing it up the software.

I tend to think it's the middle one, since it seems to occur during peak-ish hours (even for a pandemic).


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Associate Professor

Re: Modem / Connection failure

Yeah...

SDO has been having issues the last few weeks...  Mark on 068 gets the same errors...  Where as I, on 066 get frequent DNS lookup failures, or just generic timeouts when trying to connect to a website yet modem reports perfectly fine.

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Senior

Re: Modem / Connection failure

Thanks for the info.

Is there anyway to obtain repair status reports?

FWIW, I experiened the last occurance between 2:30 PM EST and 8:30 PM

Woody




.

 

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Distinguished Professor II

Re: Modem / Connection failure

Another 68-er here, with issues too, mostly since the weekend.  

 

MarkJFine wrote:

The beam has been having on-again/off-again issues since the weekend.

It's either the rain in San Diego, user loading, or someone on the beam is running something that's messing it up the software.

I tend to think it's the middle one, since it seems to occur during peak-ish hours (even for a pandemic).


 

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Moderator
Moderator

Re: Modem / Connection failure

Hello folks,

 

Thank you for posting and sharing your feedback. I just checked our engineering reports and this latest one does indicate they're working on degradation on 68 that's affecting some sites. I'll keep you posted once there are new updates to share.

 

Your patience and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Moderator
Moderator

Re: Modem / Connection failure

Hi folks,

 

This was addressed by engineering last Wednesday. Please let me know if you're still seeing the same behavior.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

Highlighted
Distinguished Professor II

Re: Modem / Connection failure

So far so good, but it's not the weekend. 

Things break when you guys are off.  Smiley Happy