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Modem Gen 5 WIFI connects and disconnects over and over and over and over and over..

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flytuc
New Poster
‎08-10-2018 10:50 AM
‎08-10-2018 10:50 AM

Modem Gen 5 WIFI connects and disconnects over and over and over and over and over..

What seems to be the problem...

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2 REPLIES 2
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GabeU
Distinguished Professor IV
‎08-10-2018 11:15 AM
‎08-10-2018 11:15 AM

Re: Modem Gen 5 WIFI connects and disconnects over and over and over and over and over..

@flytuc

 

Have you tried moving your device(s) closer to the HughesNet modem?  The range of 5Ghz WiFi is considerably less than that of 2.4Ghz WiFi.  

 

Also, the HughesNet mobile app has a built in WiFi range tester.  This may help to determine if range is the issue.  You can get the HughesNet mobile app from Google Play or the App Store.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Liz
Moderator
Moderator
‎08-10-2018 03:39 PM
‎08-10-2018 03:39 PM

Re: Modem Gen 5 WIFI connects and disconnects over and over and over and over and over..

Hello flytuc,

 

Thanks for reaching out, we'd like to take care of this for you. Please check your voicemail, one of our corporate reps has already called you today to address your concerns.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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