Oregon may be where your ground station is located. They're always located in other states.
If any lights are out, you won't have internet. Can you get to this page? http://192.168.0.1/#!/home/status
If so, what are the numbers next to State Code?
Hopefully the mods here can attempt to contact your modem and run diagnostics. Hang in there until they do.
No, it didn’t work. Won’t connect to server.
I'm glad you found the community, thank you for posting. I looked into your account and I'm happy to see you've already gotten assistance from a phone rep who dispatched a tech to address your concerns. I hope this weekend's site visit goes well. Please don't hesitate to contact us again if needed.