If you connect a device directly to the modem, can you access this page? http://192.168.0.1/
The HN reps on this site will not be here until Monday. They normally respond within a day, so that'd be Monday or Tuesday, but they're spread very thin and may take a bit longer.
getsmartt wrote:
My internet has been down for over 2 weeks, I have tried calling, chatting etc, but wait times and chat time-outs have been tremendous. Yesterday finally got through to Maria on a chat and the chat terminated before resolution. The only lights that come on are the power and wifi lights, I have unplugged and plugged it back in several times, each time those are the only 2 lights that come on. I cannot access systemcontrolcenter.com at all. I am hoping someone here can resolve my issue. Thanks,
To edit a post, click the 3 vertical buttons located on the upper right hand corner of the post. You will see the option to edit there. Glad you're getting a new modem!
Good morning getsmartt,
Thanks for posting and welcome to the community! I pulled up your account and I see you're back online after one of our phone reps sent you a replacement modem. If you have any other concerns, please don't hesitate to contact us again.
-Liz