With something like this, the reps will pretty much be the only ones that are going to be able to help. They're on M-F from approximately 8AM to 5PM EST, though there is occasionally one on during the weekend. It's likely that the soonest you'll hear from one is Monday.
It would be best for you to leave the modem plugged in so that the reps can attempt to run remote diagnostics on your HughesNet equipment once they see your post. Depending on what's wrong they may not have success, but they will almost assuredly try.
If you'd rather not wait for a rep to reply here, you can call customer service at 866-347-3292. If you can wait, though, the reps here will definitely be able to help you.
Did you press the reset button on the back of your terminal or press "Install" by mistake in the modems website?
22.1.1 means that the install parameters haven't been entered in during the install/aiming of the unit, you must re-enter these parameters. You will most likely require a truck roll.
I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jun 12, 2019 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
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