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Modem Not Working

New Poster

Modem Not Working

My modem stopped working on Thursday. The only lights on it are power and Lan. I accessed the control terminal and it said it is needing intstalling and activating. I have had this since 2015 without an upgrade anyway.
Tags (2)
4 REPLIES 4
Distinguished Professor III

Re: Modem Not Working

@JeanieW 

 

With something like this, the reps will pretty much be the only ones that are going to be able to help.  They're on M-F from approximately 8AM to 5PM EST, though there is occasionally one on during the weekend.  It's likely that the soonest you'll hear from one is Monday.    

 

It would be best for you to leave the modem plugged in so that the reps can attempt to run remote diagnostics on your HughesNet equipment once they see your post.  Depending on what's wrong they may not have success, but they will almost assuredly try.  

 

If you'd rather not wait for a rep to reply here, you can call customer service at 866-347-3292.  If you can wait, though, the reps here will definitely be able to help you.  Smiley Happy  


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New Poster

System State Code 22.1.1

Modem not working at all.
SAN
--
SAI
1416757 (0x159e35)
ESN
10827108
Diagnostic Code
0000-0000-0000-0027
System State Code
22.1.1
UpTime (d.h:m:s)
0.1:19:10
Available Memory
69712 KB
LAN (eth0)
Interface State Up 100M FD
Rx Packets 15602
Rx Bytes 4116352
Tx Packets 11336
Tx Bytes 2954184
Satellite (sat)
Rx Packets 0
Rx Bytes 0
Tx Packets 0
Tx Bytes 0
SBC Status
Installation Status Initial
First Registration Time 08/29/2015 19:13:21
Most Recent Registration Time 08/29/2015 19:13:21
Config Direct Upload Flag ON
Satellite Name EchoStar-XVII
SBC State Code 22.1.1
Association Status
Association State Creating IPGW Pool
IPGW ID
Walled Garden No
Association Time n/a
CMM Timeouts 0
Keep Alive Timeouts 0
Association State Code 21.1.2
FAP State Code 24.1.2
ROHC Profile NONE
Can anyone help with this?
Tags (3)
Associate Professor

Re: System State Code 22.1.1

Did you press the reset button on the back of your terminal or press "Install" by mistake in the modems website?

22.1.1 means that the install parameters haven't been entered in during the install/aiming of the unit, you must re-enter these parameters.  You will most likely require a truck roll.

Moderator
Moderator

Re: Modem Not Working

Hi JeanieW,

 

I'm glad you found the community, thank you for posting.  After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jun 12, 2019 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

Thanks,
Liz

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