Hi Gigix2,
Thanks for posting and welcome to the community! Thanks for confirming that your modem was still plugged in. I tried to run diagnostics on your site, but I'm not able to make a connection; looks like that surge got your modem. I'm sending you our latest modem model, no need to return your HT1100. Here's our guide to replacing and getting started with your new modem. Please expect the modem to arrive in a few days.
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.
Slow performance? Click me!
