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Modem keeps rebooting after ice storm

smokyjr309
New Poster

Modem keeps rebooting after ice storm

Is it common that thehughesnet syatem would be affected days after an ice storm? My dish is now clear of ice but the system is not working. If moisture gets into a cable would that cause the modem to continue rebooting? Also my electric was off and on for 2 days because of the storm.

4 REPLIES 4
maratsade
Distinguished Professor IV

Re: Modem keeps rebooting after ice storm

Have you tried unplugging the modem from the wall, waiting a few minutes, then plugging it back again?

smokyjr309
New Poster

Re: Modem keeps rebooting after ice storm

Yes, I have done that several times

maratsade
Distinguished Professor IV

Re: Modem keeps rebooting after ice storm

Since that hasn't helped, the HN reps on this site may need to run remote diagnostics on the equipment to see if they can identify an issue. They usually respond within 2 business days. 

Remy
Moderator

Re: Modem keeps rebooting after ice storm

smokyjr309,

 

I see it's your first time posting here. Welcome to the Community! We definitely want to take a look into this and figure out what we can do to help, but I wasn't able to find your account attached to your Community profile. Please send a PM to this link with your account number or a phone number tied to the account. It'll help us take a deeper dive into the issue!

 

Thanks,

Remy