Solved: Modem lights are not on and internet has been down... - Page 2 - Hughesnet Community

Tinkerbell7 · ‎06-02-2018

Our internet has been down for a week. The modem only has the power light and wi-fi lights on. I have called and talked to customer service try to fix the issue and am currently waiting for a eather net cable to come in to call back to get more help with the issue. Just wondering if anyone else has had this issue.

Amanda · ‎06-05-2018

Hi Tinkerbell7,

I believe the best course of action is to send a technician to your home to repair the system. It is possible that the Wi-Fi modem, coaxial cable or radio transmitter could be causing this problem and that is just too many factors to have you wait around for a replacement modem. I'll schedule it for the next available date, but the technician's office will call or text you to confirm the appointment. The original appointment is set for tomorrow, June 6th between 8-11AM

Thank you,

Amanda

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Modem lights are not on and internet has been down for a week.

Modem lights are not on and internet has been down for a week.