Hi. I just thought I would touch base here again. We are still having the horrible problem with our modem and have not recieved the new one yet. The modem is upright and has good ventilation around it. Nothing that we have tried has had any real effect. Power cycle, reset, different electrical outlet, we bought a humidifier to prevent static electricity because that was ONE OF MANY reasons given for the problem, new router, new cords, repeatedly checking the connections of all the cords, reset and trouble shooting with customer service more times than I can tell you, technicians out twice, one "repositioned" the dish and one "grounded" the wires. I really enjoyed HughesNet before this problem started about 6 months ago. I have requested to cancel twice and they tell me they have it fixed so I give it another try. At one point it worked for 24 hours without going out and I thought we were good so I upgraded to the 50/50 GB plan. I was so excited to be able to operate my photography business from home and watch Grey's Anatomy....unfortunately it was not resolved and only became more frustrating.
Hoping the new modem arrives today.