I too have been a "techy" and a Hughes subscriber for about 12 years and it has for the most part performed well.
Anything however can "break".
The modem retains extensive logs of its condition, both past and present.
The Hughes employees here in the Community are very well versed in this area, have greater knowledge and experience and have all of the technical resources of Hughes at their command.
They are however few in number and they as corporate employees work 9 to 5 ish M-F eastern time so are working through the weekend accumulation of posts.
They will however see your topic and respond as soon as they can.
Just to expedite things it would help if you could post a case number from a phone support episode or the serial number of your modem that can be found on the bottom or rear of your Hughes modem.
Remember not to post your SAN (starts with DSS) or other personally identifiable information such as email and so forth.
That will ensure that the Mods can ID your account details in the event that your Community log in info does not ID you.