Welcome to the community and thank you for posting and providing your ESN, we were able to pull up your account. We managed a workaround and performed a pointing override, you just need to resubmit the install parameters, since we cannot access it remotely at this point.
Go to your System Control Center at 192.168.0.1
Click on the "little man" icon to go to Advanced Pages (should be next to "What do these controls mean?")
Click on Installation
Click on Install
Click on Resubmit Parameters
Let us know if you still need additional assistance.
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
You are awesome. Thanks so much. Didn't get a chance to try it until I got home from work, but it worked like a charm. I got an email alert on my phone at work with your reply in it and was so excited that somebody understood what I was trying to say and actually helped me out. You are the best.