We have no connection. System light is out on modem. We have rebooted and reset modem to no avail. We have never been able to stream, ever.
recently, there have been storms.
The reps here can check your modem remotely. Please leave it plugged in.
The streaming issue is a separate one, and you may want to post separately about it, providing detail and context for it.
Thanks for reaching out, and welcome to the Community! I was able to take a look into your account and confirm the ongoing issues. I've set up a technician to come take a look at your system at our earliest available time and date, Friday, Dec 3, 2021 between 02:00 PM-05:00 PM. I've made sure to waive the associated fees, so please let us know how the tech visit goes!