Hughesnet Community

Modem

cancel
Showing results for 
Search instead for 
Did you mean: 
lawdogillinois
New Member

Modem

Modem - no system, no receive, no transmit lights.. no internet 

5 REPLIES 5
GabeU
Distinguished Professor IV

Try unplugging it, waiting for at least a minute, then plugging it back in.  

Yes, I did that.. I unplugged it and plugged it back in.. nothing.. 

GabeU
Distinguished Professor IV

@lawdogillinois 

 

At this point your best options are to either call customer service at 866-347-3292 or wait for the reps to reply here, but the reps are on M-F from approximately 9AM to 6PM EST, so the earliest you'll hear from one here is tomorrow.  My advice would be to call them.

Liz
Moderator
Moderator

Good morning lawdogillinois, 

 

Thanks for reaching out. I pulled up your account and saw that you've already called in and had a site visit scheduled for this Friday to address your concerns. I hope it goes well! Feel free to contact us again if you have any other concerns.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Good morning lawdogillinois,

 

Just following up, I see the tech came out to address your concern. Please don't hesitate to contact us again if you need anything else.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!