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Monthly Data

Advanced Tutor

Re: Monthly Data

You weren't asked to unplug everytime you leave. Just the next time to do a test. With the modem unplugged did you lose data?

New Poster

Re: Monthly Data


@Reggie wrote:

You weren't asked to unplug everytime you leave. Just the next time to do a test. With the modem unplugged did you lose data?


I haven't left in the last 2 hours.

Advanced Tutor

Re: Monthly Data

Hopefully someone with more knowledge about the HT200 & Gen5 will jump in & help.

Professor

Re: Monthly Data

"My wife is here some of those times but she never uses the wifi."

 

Glenn, does she connect to the Internet at all? Maybe with a computer connected directly to the modem?

Professor

Re: Monthly Data

There's really not much at all that can be done without him running the protocol to show that data has, in fact, been lost.   He's had as much help as we can give without him running the data leak protocol. He also hasn't replied to the question about what the SCC shows as being connected, so we've pretty much done what we can, and the ball's in his court.  

 


@Reggie wrote:

Hopefully someone with more knowledge about the HT200 & Gen5 will jump in & help.


 

New Poster

Re: Monthly Data


@maratsade wrote:

"My wife is here some of those times but she never uses the wifi."

 

Glenn, does she connect to the Internet at all? Maybe with a computer connected directly to the modem?


Never means never.

New Poster

Re: Monthly Data


@maratsade wrote:

There's really not much at all that can be done without him running the protocol to show that data has, in fact, been lost.   He's had as much help as we can give without him running the data leak protocol. He also hasn't replied to the question about what the SCC shows as being connected, so we've pretty much done what we can, and the ball's in his court.  

 


@Reggie wrote:

Hopefully someone with more knowledge about the HT200 & Gen5 will jump in & help.


 


No, I said data is lost. That means it in fact has. There is no "if"!

Distinguished Professor IV

Re: Monthly Data

@Glenn 

 

If you feel HughesNet is "stealing" or using your data, you can run a Modem Isolation Test.  This test will either prove or disprove your assessment.  You must use a LAN cable connected device when performing this test.  Here are the instructions...

 

 

 

Please perform the following test outlined in the graphic below, though follow the full instructions written below the graphic. This is known as a modem isolation test, and it will help to determine whether the issue is with HughesNet or your local network..

photo P2hSeDN.jpg

1: Disable the WiFi in the HT2000W modem.
2: Take a screen capture of the HughesNet Usage Meter, along with the clock on your computer screen.
3: Disconnect the LAN cable from the modem, noting the date and time of disconnect.
4: Leave the LAN cable disconnected from the modem for several hours. HughesNet recommends doing this overnight, or during the day while at work. DO NOT unplug the modem from the power. The modem must remain powered.
5: Reconnect the LAN cable to the modem, noting the date and time of reconnect.
6: Take a screen capture of the HughesNet Usage Meter, along with the clock displayed on your computer.
7: Post your screenshots to the community.

Please be aware that, if you downloaded any large files just prior to this test, some usage may appear to have occurred due to the slight delay in the modem reporting the data usage to the server, but it should be rather negligible.

If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Professor

Re: Monthly Data

"No, I said data is lost. That means it in fact has. There is no "if"!"

 

The fact is that data has been used by something/someone.  It is not lost -- it was used, and we have shown you ways you can see when and how.  You seem to prefer to make a baseless (and irrational) claim,  but don't seem willing to produce proof, so it stays a claim. 

 

We're here to help, but you need to run the protocols. Otherwise you're wasting your own time.  

Distinguished Professor IV

Re: Monthly Data

@maratsade 

 

Sorry, I missed your prior Modem Isolation Test post.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit