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More Slow 5 Gen download speeds

GabeU
Distinguished Professor IV

Re: More Slow 5 Gen download speeds


@Daryl wrote:
Just checked settings, it's on.

Okay.  It's on by default.  Pause it (Snooze) or turn it OFF, then try streaming again.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Daryl
Freshman

Re: More Slow 5 Gen download speeds

Got a call from Tier 4 support today while I was out, left a message for me to call back, but the pin he gave me was not valid?? What do i do now?
GabeU
Distinguished Professor IV

Re: More Slow 5 Gen download speeds

@Daryl

 

I take it that pausing, or turning off, the Video Data Saver made no difference?  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Daryl
Freshman

Re: More Slow 5 Gen download speeds

Turning off the video data saver did help. But I still get a lot of buffering every few minutes. Tier 4 support called again while I was gone and left the same invalid pin number. How do call them back?
GabeU
Distinguished Professor IV

Re: More Slow 5 Gen download speeds

@Daryl

 

I'm not sure how it all works, but I do know what without a valid pin you can't get through.  Why they are giving you an invalid one I don't know.  Hopefully the reps on here, which I will tag so they see this thread, can help you.  

 

@Liz

@Amanda


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Liz
Moderator
Moderator

Re: More Slow 5 Gen download speeds

Hi Daryl,

 

I'm glad you found the community, thank you for posting. I pulled up your account and found advanced support's case. They wanted to dispatch a tech to your site to address your concerns, so I've gone ahead and done that for you. Your dispatch is currently scheduled for our earliest available slot: Thursday, Feb 22, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109711173 if you need to reschedule. Please let us know how the site visit goes.

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Daryl
Freshman

Re: More Slow 5 Gen download speeds

Well, the site visit went well, the tech told he was getting 18MB/s download speeds after he adjusted the beam angle.

I ran a speed test of my own and these results are the worst I've seen yet........take a look below.

Shared Test Details: 
:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 3474 kbps or 3.5 Mbps 
Download Speed Test Size:: 3.9 MB or 3968 kB or 4063232 bytes
Download Binary File Transfer Speed:: 434 kB/s
Tested At:: https://TestMy.net
TiP Measurement Summary:: Min 1.3 Mbps | Middle Avg 7.42 Mbps | Max 15.35 Mbps | 169% Variance
TiP Data Points:: 2.34 Mbps, 1.3 Mbps, 1.66 Mbps, 3.07 Mbps, 4.06 Mbps, 5.85 Mbps, 5.79 Mbps, 5.36 Mbps, 5.53 Mbps, 5.95 Mbps, 7.05 Mbps, 9.45 Mbps, 10.81 Mbps, 11.96 Mbps, 15.35 Mbps, 13.86 Mbps, 15.2 Mbps, 3.86 Mbps, 2.1 Mbps
Test Time:: 2018-02-22 21:23:22 Local Time 
Client Location:: US https://testmy.net/country/us
Target:: Dallas, TX https://dallas5.testmy.net
Client Host:: Hughes Network Systems https://testmy.net/hoststats/hughes_network_syste
Compare:: 61% slower than client avg, 62% slower than host avg, 85% slower than country avg, 81% slower than world index 
1MB Download in 2.36 Seconds - 1GB Download in ~40 Minutes - 62X faster than 56K
This test of exactly 3968 kB took 9.386 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!]
 
- Daryl sent this with an email share form on TestMy.net.  
                
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Liz
Moderator
Moderator

Re: More Slow 5 Gen download speeds

Good morning Daryl,

 

Thank you for the update. Overall, have you noticed an improvement in your browsing experience after the site visit?

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Daryl
Freshman

Re: More Slow 5 Gen download speeds

No, web pages take much longer to open.
Liz
Moderator
Moderator

Re: More Slow 5 Gen download speeds

Good morning Daryl,

 

Thanks for the clarification. Do you have a testmy.net account? It would be best to create an account there so we can pull up your testmy.net results URL and view any past speed tests and others as engineering needs it. For the most accurate tests, please run them while directly connected to the HughesNet modem. This eliminates any wifi issues (for example, your diagnostics show that you may not be getting the best wifi coverage on your network). 

 

After running three speed tests, post your test results link here in your thread.

 

Most important points to remember during this test:

 

-do the tests while directly connected to the HughesNet modem with a LAN cable

 

-use the 25MB size download test file

 

-space each test at least 5 minutes apart

 

-post your results URL, it may look something like http://testmy.net/quickstats/C0RR0SIVE

 

For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

 

Your cooperation, patience, and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!