Just checked settings, it's on.
Okay. It's on by default. Pause it (Snooze) or turn it OFF, then try streaming again.
I take it that pausing, or turning off, the Video Data Saver made no difference?
I'm not sure how it all works, but I do know what without a valid pin you can't get through. Why they are giving you an invalid one I don't know. Hopefully the reps on here, which I will tag so they see this thread, can help you.
I'm glad you found the community, thank you for posting. I pulled up your account and found advanced support's case. They wanted to dispatch a tech to your site to address your concerns, so I've gone ahead and done that for you. Your dispatch is currently scheduled for our earliest available slot: Thursday, Feb 22, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109711173 if you need to reschedule. Please let us know how the site visit goes.
Well, the site visit went well, the tech told he was getting 18MB/s download speeds after he adjusted the beam angle.
I ran a speed test of my own and these results are the worst I've seen yet........take a look below.
Good morning Daryl,
Thank you for the update. Overall, have you noticed an improvement in your browsing experience after the site visit?
Good morning Daryl,
Thanks for the clarification. Do you have a testmy.net account? It would be best to create an account there so we can pull up your testmy.net results URL and view any past speed tests and others as engineering needs it. For the most accurate tests, please run them while directly connected to the HughesNet modem. This eliminates any wifi issues (for example, your diagnostics show that you may not be getting the best wifi coverage on your network).
After running three speed tests, post your test results link here in your thread.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable
-use the 25MB size download test file
-space each test at least 5 minutes apart
-post your results URL, it may look something like http://testmy.net/quickstats/C0RR0SIVE
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
Your cooperation, patience, and understanding are much appreciated.