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More Slow 5 Gen download speeds

Daryl
Freshman

Re: More Slow 5 Gen download speeds

Liz,

I connected a laptop to the modem via CAT5 cable, created an account on testmy.net, ran a few test with the 25 MB file. Below is the link.

 https://testmy.net/db/2Gq9R53I8

 

 

GabeU
Distinguished Professor IV

Re: More Slow 5 Gen download speeds

https://testmy.net/quickstats/Daryl30165


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Liz
Moderator
Moderator

Re: More Slow 5 Gen download speeds

Thanks Daryl. I'm escalating to see if engineering can see if there's anything going on in particular with your site. Otherwise we'll have to just troubleshoot on one device and various websites. We'll post back once there's news to share.

 

  Your cooperation, patience, and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Daryl
Freshman

Re: More Slow 5 Gen download speeds

https://testmy.net/db/XkHbpJgc5

 

Here's another set of speed tests. I guess they look pretty good. But we've tried to stream a one hour show Friday night and it played great for the first 30 minutes, then it started buffering every minute and after 10 minutes it just quit and never would start again. I even had the data saver turned off. 

 

Also I had some trouble getting the speed test to run, twice when I started it I got error messages that said connection lost. Maybe thats what was going on Friday night when I was streaming a show. Maybe I'm just having some sort of connection interruptions. By the way, all the storms had passed through earlier Friday, so I don't think it was that. And this morning is a bright sunny day.

 

Wudrest
Sophomore

Re: More Slow 5 Gen download speeds

This is normal operation from HughesNet.  It is so slow and then they start making you do tricks with YOUR equipment like it is your fault that you have slow internet.  Buffering is normal for Hughesnet.  I am telling everyone I know that Hughes.Net is SLOW.  Maybe they won't sign the contract.

GabeU
Distinguished Professor IV

Re: More Slow 5 Gen download speeds

@Daryl

 

Though I'm sure Liz will be able to tell for sure, weather at your gateway can affect your service in the same way as weather at your own location.  I don't know where your gateway is, but over the last couple of days there has been some pretty nasty weather in both the Northwest and Southwest to South, which is where a lot of the gateways are located.  Again, I don't know that this is what caused your connection issue, but it's possible.  Again, though, either way, Liz is working with engineering to find out if there is something going on with your site.  Smiley Happy  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Liz
Moderator
Moderator

Re: More Slow 5 Gen download speeds

Good morning Daryl,

 

Thank you for your patience while we investigate. I've pinged the engineers for an update regarding your concerns. I wanted to see if this planned upgrade for your gateway would help. How are your speeds lately?

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Re: More Slow 5 Gen download speeds

Good morning Daryl,

 

Engineering completed an update on your gateway two nights ago. Please monitor your system performance and let us know how it goes. 

 

Looking forward to hearing back.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

CowBoy
New Poster

Re: More Slow 5 Gen download speeds

I'm not getting what I'm paying for. Speed test results: D/L .92mbps Upload is 3.20 mbps

GabeU
Distinguished Professor IV

Re: More Slow 5 Gen download speeds

@CowBoy

 

Because your speed issues may be caused by something different than the OP's, it would be best for you to start a new topic, which you can do here...

 

https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport

 

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro