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More slow download speeds on Gen 5 in NW Washington

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Freshman

Re: When Space Dust Gets In Your Eyes!

 My results for today are at https://testmy.net/quickstats/JAS2929 

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New Poster

Re: When Space Dust Gets In Your Eyes!

I also have slow speed and have spent a lot of time on the phone with tech support.  I have gen5.  I was promised that an expert would call me within 24 hours and someone called several weeks later when i was not home.  Here is my testmy.net data

 

 

:::.. Internet Speed Test Result Details ..:::
Download Connection Speed:: 1202 kbps or 1.2 Mbps
Download Speed Test Size:: 3.5 MB or 3616 kB or 3702784 bytes
Download Binary File Transfer Speed:: 150 kB/s
Upload Connection Speed:: 364 kbps or 0.4 Mbps
Upload Speed Test Size:: 256 kB or 262144 bytes
Upload Binary File Transfer Speed:: 45 kB/s
Timed:: Download: 24.638 seconds | Upload: 5.767 seconds
Tested At:: https://TestMy.net
Test Time:: 2018-01-06 10:27:56 Local Time
Client Location::
Target:: Dallas, TX https://dallas.testmy.net
Validation:: https://testmy.net/db/XztFPnTdr.5AQg1XOFt
TiP Measurement Summary (Download):: Min 0.29 Mbps | Middle Avg 3.13 Mbps | Max 8.59 Mbps | 187% Variance
TiP Data Points:: 0.48 Mbps, 1.48 Mbps, 2.59 Mbps, 3.79 Mbps, 2.98 Mbps, 3.51 Mbps, 3.13 Mbps, 3.91 Mbps, 8.59 Mbps, 5.81 Mbps, 1.83 Mbps, 1.94 Mbps, 4.48 Mbps, 3.22 Mbps, 3.62 Mbps, 0.3 Mbps, 0.29 Mbps, 1.72 Mbps, 1.63 Mbps
Client Stats:: https://testmy.net/compID/23065675285
User Agent:: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36 [!]

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Spectator

Re: When Space Dust Gets In Your Eyes!

I have had the same problems ever since they went to gen 5, I was ok before, I have called at least 10 times in the past 3 months and finally got an engineer to call me and he said it would be fixed within 2 weeks, Well that was a month ago, I called over a week ago and was told I would receive another call from an engineer but so far nothing. I test my speed on testmy.net and last test was 3.6 Mbps, Last night it was in the kgbps, not even up to 1 Mbps, What good is Hughs Net if it doesn't work

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Freshman

Re: When Space Dust Gets In Your Eyes!

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New Poster

Re: When Space Dust Gets In Your Eyes!

getting worse...  < 1Mbps

 

https://testmy.net/db/6qC8vRM3r.r2bzsTFVc

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Spectator

Re: When Space Dust Gets In Your Eyes!

I have had the same problems ever since they went to gen 5, I was ok before, I have called at least 10 times in the past 3 months and finally got an engineer to call me and he said it would be fixed within 2 weeks, Well that was a month ago, I called over a week ago and was told I would receive another call from an engineer but so far nothing. I test my speed on testmy.net and last test was 3.6 Mbps, Last night it was in the kgbps, not even up to 1 Mbps, What good is Hughs Net if it doesn't work

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Distinguished Professor IV

Re: When Space Dust Gets In Your Eyes!


@JA wrote:

 My results for today are at https://testmy.net/quickstats/JAS2929 


 

Thank you for posting this link.  This will enable the reps to see all of your test results.  

 

@Liz

@Amanda


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: When Space Dust Gets In Your Eyes!

Hi JA,

 

I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for Wednesday, Jan 10, 2018. The tech should be reaching out to you to confirm the time frame and appointment.  

 

Please let us know how the site visit goes.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: When Space Dust Gets In Your Eyes!

Test results  today https://testmy.net/stats/?&t=u&d=01112018&x=1&l=25&q=JAS2929

 

Tech visit to site has been rescheduled.

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Freshman

Re: When Space Dust Gets In Your Eyes!