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Multiple Problems (slow speed) (data running out fast)

Sophomore

Re: Multiple Problems (slow speed) (data running out fast)

I agree with you totally. The sales reos should be realistic and tell people the deal. If atleast getting 10 mbps isnt realistic speeds and most likely will never see that from hughesnet, that should be something people are informed of before getting into a 2 yr contract. I've not gotten 4 mbps upload speeds since I've had this service.
Distinguished Professor IV

Re: Multiple Problems (slow speed) (data running out fast)


@Madams83 wrote:
I agree with you totally. The sales reos should be realistic and tell people the deal. If atleast getting 10 mbps isnt realistic speeds and most likely will never see that from hughesnet, that should be something people are informed of before getting into a 2 yr contract. I've not gotten 4 mbps upload speeds since I've had this service.

The thing is, most HughesNet customers do get at least 10Mbps, and more.  Most actually get the speeds advertised for the service they have.  HughesNet can't guarantee this, of course, as there are too many variables in play, but they do generally try to make sure that people are getting at least 60% of the advertised speed of their particular service (legacy, Gen4 or Gen5).  

 

And, though you might end up seeing a speed of 4Mbps once in blue moon, the upload speed tends to top out at around 3Mbps.  

 

Regarding your speed issue, I'd recommend starting a new topic in this same section (Tech Support).  That way it won't get lost in the fray.  It will also enable those helping you to concentrate on your issue.  You can do so here... 

 

https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport

 

@On a side note, when replying to a post it would be a good idea to note the person that you are replying to.  It helps to ease any confusion.  You can just type the name, or type the @ symbol and click on the name of the person you're replying to.  Smiley Happy  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Professor

Re: Multiple Problems (slow speed) (data running out fast)

"The thing is, most HughesNet customers do get at least 10Mbps, and more. Most actually get the speeds advertised for the service they have. HughesNet can't guarantee this, of course, as there are too many variables in play, but they do generally try to make sure that people are getting at least 60% of the advertised speed of their particular service (legacy, Gen4 or Gen5). "

 

@GabeU, From what we used to see when the mods posted (back on the old community site) the transcripts of sales calls, often the sales reps DID give the user a realistic picture.  The users often appeared to have forgotten or maybe they were hearing what they wanted to hear. The few times when the sales reps messed up their pitches, they were corrected. Not saying that this is the case for this specific user, but it's happened often enough that it seems to be a trend. 

 

There's also the false expectation of guarantees on the part of the user.  I wonder if they even research the service before ordering it.   The variability of the speed is clearly stated on the company's website:  "Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors."  

Alum

Re: Multiple Problems (slow speed) (data running out fast)

Hello AGamer, thank you for posting on our community. So we can begin addressing your speed concerns, please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread. Please keep in mind that HughesNet will only accept testmy.net and the official HughesNet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys. Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -use the 12MB size download test file ONLY if on Gen4 Service Plan -use the 25MB size download test file ONLY if on Gen5 Service Plan -If testing upload instead of download, you must use a 4MB size upload test file -space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

I am working on getting your sales call reviewed as well, our sales representatives are trained to inform customers that the latency will lead to less than perfect performance on fast paced multiplayer games. I definitely want to make sure that our sales team is properly informing customers.

Highlighted
Alum

Re: Multiple Problems (slow speed) (data running out fast)

AGamer, it's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.