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Multiple errors shown on the modem's webpages (B1 0005494030 A4)

New Member

Re: Multiple errors shown on the modem's webpages (B1 0005494030 A4)

Here's the updated speed test (As of 11/13/2014 at 10:24 A.M):

11/13/2014 10:24:22
8629
1169
11/13/2014 10:23:46
9489
1228
11/13/2014 10:23:13
9531
1742
11/13/2014 10:22:46
10227
1487
11/13/2014 10:22:10
9405
610

The speeds are much better than they were yesterday, but like I said, the speeds aren't what concern me, the errors are.
Moderator

Re: Multiple errors shown on the modem's webpages (B1 0005494030 A4)

Hello Evan,

Thank you for bringing this to our attention. I was able to locate the account with the serial number you provided and see that while your diagnostics are not showing you are misaligned, I can see from your signal history that you are slowly getting to the point where you will lose full connectivity because of the alignment. We will be issuing you a complimentary dispatch to realign the dish and ensure it is mounted in a spot where it is sturdy and secure. I am definitely sure this is the cause of all these errors and the poor speeds you are seeing -  a technician should call you by tomorrow at the latest to set up a day and time to come out. Please let me know if you or your father have issues scheduling someone and we'll get on it

Thanks
Amanda
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New Member

Re: Multiple errors shown on the modem's webpages (B1 0005494030 A4)

Thanks Amanda, I'll let you know if there are any scheduling issues.