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My 7000 died, now they want $150 to get me a new modem

Honorary Alumnus

Re: My 7000 died, now they want $150 to get me a new modem

sgoshe,

"Really don't understand why someone would want to stay with the Ku system anymore what with the support for it going away."

There still may be a few RVers that go really remote and 7000's are easy to aim. As to support, most 7000 users have been around the block at least once.

Can you see someone like Don Bradner needing support ?


Assistant Professor

Re: My 7000 died, now they want $150 to get me a new modem

Well that is a good point about RVers and Don but that definitely isn't the avarage customer. I was referring to the residential users.

There are the Alaska folks also.
Moderator

Re: My 7000 died, now they want $150 to get me a new modem

Looking at the notes, based on the troubleshooting done, which wasn't much... This could just be a case of needing to reregister the modem. When trying to check the LAN cables, it was noted as:

"cust said that they have only the power light
cust has unplug and replug the lan cable
there are amber and green lights at the back of the modem
no green light at the back of the computer lan port"

This tells me its a PC NIC issue - more troubleshooting would have to be done to be sure, but thats really not the only issue. Only the power light was on. Was it red? We don't know - thats a sign of overheating which is another problem. In this situation we'd rather have sent a technician as an alternative to the upgrade being rejected on the call.

Amanda
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Junior

Re: My 7000 died, now they want $150 to get me a new modem

Amanda, thank you for the reply.  We will consider the offer.