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My Gen 5 slow

New Poster

My Gen 5 slow

My service has always been slow and unacceptable. At this point, I’m done with it. I ran a test and it was 37-43. While using WiFi, if I receive a call, I have to deny it, turn WiFi off and call them back. Otherwise the call either drops or the other person cannot hear me. WiFi calling doesn’t work.
2 REPLIES 2
Assistant Professor

Re: My Gen 5 slow

That is actually great speed. As far as WiFi calling it is not recommended, or supported, due to the higher latency on satellite it will not work well if at all. Here is what the FAQ/Help page says:

 

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Moderator

Re: My Gen 5 slow

Hi Brad,

 

The response provided by BirdDog is correct - Wi-Fi calling is going to be very unreliable and poor over satellite as stated on our website. Your phone provider should provide you this information as well. Please let me know if you need any further assistance.

 

Thank you,

Amanda